1. Cathy Kinder

I hope people realize that human beings make mistakes and trying to get free products and discounts is what's making our coutry fall. It happens every day in the restaurant business. People want a free meal, so they complain and get it free then they call corporate and get another free meal. This hurts the company. Please consider giving your days work for free the next time you can't be patient and care about others.

• Posted late Afternoon Monday January 23, 2006

3. Philip Smith

LOL, I love to read about someone complaining, because it's such a brand new concept. I work for Sears and I see this happen every day, but we don't give extra discounts or upgrade you to a model that costs over a hundred dollars more. Sorry, its hard to type as I laugh, but I know that we definitely wouldn't have given you free delivery and an extra $60 back just to make you happy. So basically, I would have thanked them for messing up because the saved you about $250 for making a few mistakes. All because you complained over and over and over. Doesn't that just make you feel great. You got the better of a company, such a new concept. Thank you for giving me a laugh of the day.

• Posted late Afternoon Friday January 27, 2006

5. JoAnne

After having bought MANY appliances at H.H. Gregg....(rentals)overall they are willing to pay for their mistakes...big time! They NEVER get there when they say they will, but they will discount things when they don't! I'm not sure when they will go out of business due to this concept.... I can see it coming...they can't get it right...I just keep buying ...they just keep messing up.....I just keep getting a better deal! I know it's sad! Just more NO CUSTOMER SERVICE!..... I got an "upgrade" on a refrigerator..cause they didn't get it to the store for delivery....hurt's their pocket more than mine!

• Posted around Noon Sunday February 12, 2006

6. Steve Knorr

It has nothing to do with folks trying to get a free meal by whining. What this speaks to is a total lack of Customer Service, Organization (lack of), and consumers not settling for anything less the proper buisness practice from a contract laborer (HH Gregg). I've had so much trouble from them I no longer frequent their stores. Great story

• Posted in the evening Wednesday February 15, 2006

7. John

I had a similar encounter with the Gregg ~ The issue is with customer service not a free meal as it were or trying to take advantage of a company. The company delivery parameters make it easier for the customer, when the employees do not follow the company policy, they are the ones to blame.

To the Greggs credit they try and make things right for the customer. Sears has not been doing that well in recent years ~ with that kind of response is it any wonder why. I no longer shop there ~ customer service brings people back ~ poor customer service drives them to other retailers.

• Posted early afternoon Tuesday February 21, 2006

8. Troy

We had the same problems when dealing with HH Gregg.

• Posted afternoon Wednesday February 22, 2006

9. Latisha

In the past year, I have bought 3 different appliances at 3 different times from HHGregg and their service has been GREAT. I realize that doesn't help the ones who didn't get good service, but I thought I would give them credit where credit is due.

• Posted afternoon Tuesday February 28, 2006

10. jeff

I recently bought an LCD TV from the Gregg. It was something I have wanted for two years and something I bought, unfortunately, one week before I deployed to Iraq, where I am now. I am looking forward to enjoying it when I get home where my wife uses it to watch her soaps on High Def. Oh yeah...I miss my wife too.

Although the salesmen seemed like the were trying to turn a commission and it was obvious I knew more about the model than he did, he tried to do everything in his power to get me a good deal on the set. It was a floor model and I got it down 200 dollars and talked him out of taxes and High Def wires. I made certain I was not going to cut into his commision and made sure they were still meeting their overhead before I allowed him to go through with it.

I have never been to a department store where I was able to haggle for a price. I felt a little dirty but I am sure they got the better end of the deal out of it while making me feel like I got over.

I will go back there again simply because it was different than mainstream. My wife, on the other hand, were the above to happen to her, would have been so livid and would have probably started the store on fire.

j

• Posted late morning Wednesday March 08, 2006

12. meirahs

I also recently purchased a stove from hh gregg and my problems where with NO one willing to help me in the store. I was there 40 minutes with my daughter and "I" finally had to go get a salesperson to help me. Maybe I didnt look like I could afford anything. However, I did get my stove when promised but it was three days before i got to use it!!! we had a bad ice storm that week and didnt have power for 7 days. but all was well when the power came back on. i have been back to the store to look at a dishwasher and frig, and again no one would talk to me. but my husband went with me two days ago to see what i had picked out and he wandered over to the tv's and surround systems and two people came and asked him if he needed help. now that made me mad!

i think anyone can get poor service at any time, any where. whether we have the patience and grace to handle it all is another story.

• Posted in the evening Thursday March 09, 2006

13. Dan Byrnes

It could not happen to me...At least I thought....HH Gregg delivered a refridgerator and did it on time. It needed a 30 inch clearance to fit and I made sure all was ready to deliver it. I had the "custom" install that cost $59.99. Well, they messed up the water line going to the unit and it flooded the area of the kitchen by the refer. There is a room under the kitchen where I am now as water drips from the ceiling through the light sockets and heating vents as well as the sheetrock. I have the floor covered with tarps to keep the carpet dry. I called a company that does "flood repair" and they will be here tomorrow to tear down the sheetrock and dry out the wood and come back and re-do the sheetrock. I would venture a guess that it will cost $2500 for the repairs or more. Here is the "kicker". I called HH Gregg and got the run-arround to the outfit they sub the deliveries to. They want to "look at it" tomorrow. I told the gal that I paid my money to HH Gregg and that is who I will deal with. The subcontractor wants a chance to make good on the deal and I will give them a chance. But... I got a strong feeling this is going to get worse before it gets better. I sure hope this $1300 refer does not end up costing me $5000!!!!!!!

• Posted late Afternoon Friday March 17, 2006

14. Dan Byrnes

UPDATE.... Estimate of repairs on the water damage has been done by my homeowner's insurance. It comes to almost $3,500 and I have a $500 deductable. The subcontractor for HH Gregg promised to be here by 10am last Saturday to look at things. They showed up at 6pm. My insurance company has the copper pipe that was the water feed to the refrigerator. It was twisted and broken off two inches below the floor. The installer tried to change the tubing to the ice maker with a single pair of pliers. There is no doubt in my mind that this caused the water line break (one fitting should be held so it does not move and then twist the other fitting to remove the tubing). How much contact have I gotten from HH Gregg since last Saturday? NONE!!!

I plan to make up some flyers and go to the HH GRegg store and share my experiences in this matter with any potential customer I can find. Oh, when the guy was here at 6pm, I did not want him to touch anything. "You guys did enough damage!" I told him. He said he wanted to see where the leak was. He said it was in the pipe not near the floor area. He said the water flow was turned off. Truth is the shut-off valve handle was stripped and he did not turn anything off. Water ran until Monday afternoon when my insurance adjuster got here and called a plumber. But... HH Gregg will not take any responsibility.

• Posted late morning Thursday March 23, 2006

16. HH Gregg employee

I am a salesman for HH Gregg. I know you expect me to partisanly support them. I just want you to know how things work in the real world. We have what is called a

• Posted late Afternoon Thursday April 13, 2006

17. Dave Philpott

I often joke that I am not usually "lucky on the simple things" and so I kind of assume mixups and delays will be part of the normal process (healthy skeptisism?). And as an owner of two businesses, I just learn to get over or around whatever suprises spring up. However, after I discovered this website and after reading some of the comments posted here I got a little worried that the salesman might have been promising "anything" just to make the sale. To give a little more "credit where credit is due", I wanted to report that my experience with HH Gregg was perfectly positive. After a few weeks of shopping around I bought a fridge, range and dishwasher from Indianapolis 96th St HH Gregg about 15 mins before they closed on a friday night. The salesman said they could deliver it the very next day and I went home to plan for the sat delivery. I wanted to report to this forum that the three items were delivered the next day perfectly and without any delays or annoying waits. One minor glitch - the fridge doors had to be removed to get it into my house and two small scratches were left once the doors were put back on. The delivery person said they could return the next day and put a new replacement door on. At 8am Sunday they called back and wanted to install a new door to fix the scratches. Again, they were extremely prompt (especially with the early call on sunday) and the door was fixed perfectly a few hours after the call. I understand that this thread was talking about things that had gone wrong, but perhaps it is important to note that for the most part, things will go smoothly. And in my case - quite to my surprise - they went perfectly.

• Posted late morning Monday June 19, 2006

18. chtistina

thanks for the heads up about hhgregg. we're shopping for a dryer and we're going there tonight. i just thought i'd check on-line prices before visiting the stores. I really appreciated all the comments. I understand that delivery is a hassle sometimes, but it really seems that ivar got the run around. Maybe it was one single store, and not the whole chain. I've dealt with the same issue with restaurants. I still won't go to a certain applebee's, because i consistently got bad service, but it hasn't stopped me from going to other locations. also, even my favorite places screw up an order. i try to remember that we all make mistakes. i do appreciate when i'm compensated, but i always remember to tip my server if it wasn't his/her fault, even if my meal wound up being free, discounted, or a coupon for my next visit. i call that customer service. the couple that had the stove problem should have been compensated some how( even if it had just been prompt delivery and much understanding of the initial mix up.)

• Posted early afternoon Wednesday July 05, 2006

19. Corporate Greed

I had to laugh when I saw Kathy Kinder's comments. "trying to get free products and discounts is what's making our coutry fall." I'll have to assume she meant "country". Kathy get a clue. This nation is going to hell in a handbag at breakneck speed because the elected officials (NOTE: I did not address them as "our" because their only contituents are corporate donors.) work for the largest corporation on earth, the U.S. Gov't. Their goal is to keep their job. To keep their job, they have sold out your interests and pander to the corporate donor. That corporate donor in turn is favored by legislation that stymies innovation not in the corporate donor's interest. Consequently, the balance of the world is catching up quickly. Continue voting the power sharing parties into office and you will excelerate the pace at which this country dissolves.

• Posted afternoon Thursday July 06, 2006

20. Don

Sorry to see someone else who is unhappy with HH Gregg. Our $2800 Toshiba TV worked for 3 months and went on the Fritz. Luckily, we had an extended warranty but the repair ordeal took 71 days. The store manager at HHG could have cared less! All we got from him was lip service. His salesman had made the sale and that was the end of it. No help with Toshiba (parts) and no help w/corporate office (money back) and no help with the service contract supplier. Needless to say, we will never darken the doors of HHG again. HHG at Mall of Georgia, Buford, GA. Ernest Doyle, Store Manager.

• Posted around Noon Thursday July 27, 2006

21. Chris C.

You know I actually work at HH Gregg and I think we run probably the most innovative electronic/appliance store on the market. Everyone makes mistakes when dealing with the retail world. It happens. When we mess up here like the person said earlier we bend over backwards to make it right. Even if it comes out of our own pockets. Sales people loose money on every penny taken out of a product, reguardless of it being delivery or just 60 to appease. You have to have some level of tolerance for the possibility of a mistake because for every messed up order there are about 30 or 40 that are flawlessly executed.

• Posted afternoon Tuesday August 08, 2006

22. Travis

PLEASE ASK YOURSELF A QUESTION DO YOU EAT FROM A SILVER SPOON DO YOU DRINK FROM A GOLDEN CUP DO YOU REALLY NEED TO COMPLAIN ABOUT STUFF ON THE NET TO MAKE YOUR LIFE BETTER? REALLY DO YOU FEEL BETTER? PLEASE TRY TO LOVE YOUR NEGIBOR OR JUST GO TO YOUR PLACE OF WORSHIP AND ASK FOR FORGIVNESS BECAUSE YOU HAVE NOTHING ELSE BETTER TO DO BUT SPEND MONEY AND B*TCH ABOUT POOR SERVICE YOU GOT YOUR STUFF AND I KNOW YOUR HAPPY WITH IT BECAUSE YOU DID NOT RETURN IT THAT SAYS A LOT FOR HH GREGG AND THE FINE PEOPLE THAT WORK FOR THAT COMPANY A FAMILY OWNED BUISNESS IS HARD TO COME BY AND I WILL SAY THEY MAKE SHOPPING EASY THEY FIND OUT WHAT WILL SUIT YOUR NEEDS. SO IF YOU WANT TO KEEP B8TCHING TO MAKEYOURSELF FEEL BETTER KEEP UP THE GOOD WORK!

• Posted afternoon Tuesday August 08, 2006

24. Agreeing with IVAR

My $500 camera, bought from HH Gregg, went to be serviced 9 weeks ago. I still do not have a camera. I have called everyone involved, the store, the service dept (Norman's) and corporate for HH Gregg and no one knows where my camera is. All I got from corporate was "I am not their problem after 10 days of purchasing the camera." Here I am without a camera and with shitty customer service from HH Gregg. I highly recommend not going there for anything!!! Once they get your money, you are not their problem and they could care less.

• Posted late morning Tuesday August 29, 2006

25. Dan Byrnes

It took about four months but I did get the damage to my house reimbursed by the insurance company of the delivery people. My insurance went after their insurance and finally their insurance paid the repair costs in full.

HH Gregg "passed the buck" to the delivery people. They lied to the Better Business Bureau about what they were doing.

Good news is I did recover my losses. Took a while and a lot of complaining but I did get results.

• Posted around Noon Friday September 01, 2006

27. will burke

well i am in retail sales furniture and appliances if it took me three days to get some one a stove i would give up. i have quick and reliable service .no not every one wants something for nothing or a free meal .but when i order something i want it i dont want to wait a week on it .people like hh greg ,lowe,home depot ,walmart ,best buy are trying to take over the world and put the little man out of picture . what they dont want you to know is that a lot of there stuff is close out and disco items that will be as much as one year old or older. and i can go head to head on price with the and beat the 95 percent of the time but when i cant the diff is not worth the drive or del fee so that is my thought

• Posted early morning Saturday September 09, 2006

28. Jonesey

Ivar=LOSER! But thanks, Mr. Loser...You see... I work as a manager at a Best Buy. I see this shit all the time. Nature of the beast, really. It happens everywhere....Thanks for bashing one of our competitors!

• Posted early morning Monday September 11, 2006

29. Don

HH Gregg

I just bought a new refrigerator from HH Gregg In Duluth GA. The salesman was very helpful, but that is where it stopped. I was call early one morning telling me the refrigerator would be delivered around 2:30 that day. When they arrived I noticed the two delivery men keep looking at me and were whispering to one another as they unloaded my new refrigerator. I thought something was wrong just by them acting in this way. I noticed when the unit was set in place after my old refrigerators had been removed, one of the men keep his hand on the corner of the refrigerator, I ask him to move his hand so I could see the refrigerator and not to my surprise there was a large dent. I said we need to call the store and see what they plan to do about replacing it. They ask me not to call because the damage would come out of their check. I am sorry, but I bought a new refrigerator. While I was on the phone they loaded up the refrigerator and left me without a refrigerator and a counter full of freezer food. I got in my car drove to the store and all I got there was, am sorry, we will bring one out tomorrow no later than 7:00 PM. I am sitting here pissed off and there is nothing the consumer can do but to let every one know what kind of business HH Gregg dose and how they treat their customers.

• Posted late Afternoon Friday September 15, 2006

31. Rosemary

Another refrigerator mess up. I wanted a white side by side, got a black one instead. Took old refrigerator, left black one, and still trying to get a white one delivered. They tried to deliver today, but did I know about it. NO! No phone call to let me know, just a phone call and card left on front door telling me "I missed them". HA!!! What's wrong - I don't know!!! But I do know that I don't need to shop there again - too many other places to find products needed. Tomorrow they are trying to deliver again - hope it works out - I want to be done with it.

• Posted afternoon Tuesday September 26, 2006

32. Rob

I purchased a 65inch HDTV from HH Gregg and purchesed delivery. Long story short, salesman said it would be delivered on a monday eveningI was not told ANYTHING about the possiblility of not being able to get it in the evening, else I would have scheduled another day for delivery. Also had someone with me to confirm that I asked more than once about evening delivery. Got a call the next morning saying that TV was to be here at 8am to 11am. Told them I wouldn't be there to accept delivery and that night went back to the store for a full refund and I refuse to do business with them again. I am going to buy the same HDTV at another store for $200 MORE just to not deal with incompetence that I deal with at HH Gregg.

As for complaining to get "freebies" I don't agree with that in my case. I refused free delivery and would not even take the HDTV with a discount. I have plenty on money and expect service for my money not excuses and discounts. HH Gregg just lost another good customer.

• Posted late Afternoon Monday October 02, 2006

33. Laura

I'm still having a terrible experience with HH Gregg. I'm going to recap and then tell you what I think about other's stating complaints are just another way to get free money or items.

I purchased a dryer in Sept 10, 2006 and paid the $60 to have the item delivered and set up. I scheduled for Sat between 8am-12:30pm. At 7am I receive a call from Steve stating I'm one of the first of 3 stops and should be at my address before 11am. Great, so I thought!

Well, 12:30 comes and goes so I call the store for delivery status at 1pm. I recap the day with the DC Supervisor on the phone and he says, "Steve? We don't have a Steve." Then he states my schedule time was from 11am-2:30pm. I dispute and he puts me on hold to get some paperwork. He comes back to the phone and tells me something like he sees on my original paperwork my schedule was from 8-12:30 and he's sorry for the mix up and that he didn't know how this happened, etc. I'm already upset so this is not helping. I advise that the service level is horrible so he agrees to refund the delivery. I agree that would settle the issue.

Within 15 minutes after speaking with the DC Supervisor, I receive a call from STEVE stating they are on their way to make my delivery and was sorry about the confusion. I asked Steve if he was real because the DC Supervisor doesn't know of any Steves working for him. Steve was quite and said he was unsure of why that was said and they were on the way. Steve and his partner show up at 1:30pm and said they were really running behind but would have everything set up quickly. Ok, so I think my troubles are over.

I didn't use the dryer until the following Tues. First two loads were fine. I went to load the 3rd and the dryer would not activate/run/start. I checked the door, it was shut. I next checked the wall plug, it was connected 100%. I checked the plug going into the dryer unit and it was very loose. I moved the dryer for a closer inspection and the next thing to happen was large, white sparks and black smoke come from the back of the dryer. I jump back and quickly look for something to put out a fire, if deemed necessary. Fortunately, it did not flame so my house did not burn down!!!

Once the sparks and smoke dissipated, I turned off the power to remove the back panel. What I saw was unbelievable! The delivery crew must have lost a screw for the wires to connect and they used a screw for the hot wire that was not long enough, have the correct fitting, were not a machine screw and over all did not belong to the dryer. They were running behind so they did blemished work that effects electrical components!!

On Wed I contacted HH Gregg to speak with the store manager. The Store Manager, Chris, did not want to handle the call and forward me to the Delivery Manager. So I talk to Jerry, Delivery Manager, and explained to the DC Supervisor what had happened. He was sorry and said they would bring out another dryer. I explained my husband and I work and can not be on HH Gregg's time and should not have to rearrange meetings and staffing to accommodate this grievous mistake. I asked to speak with the Delivery Manager.

I recapped again for Jerry, Delivery Manager, and he said there is nothing he can do but to set me up with a new schedule between my working hours. I couldn’t believe the facts I told him and he expects me to lose hours of work because his team messed up my delivery schedule, running behind and hooked up electoral working parts incorrectly. So I was bullied into taking a time on Thur and was promise by Jerry I would receive first delivery.

My husband rearranged his schedule and waited. And waited, waited, and waited!!! He made 4 calls to the delivery and was told Jerry was not on duty until the evening but that form what the DC associate could tell Jerry set up the time wrong, Jerry set it up for Friday, Jerry this and Jerry that. I called to talk to Jerry when he reported to work and asked if I should be satisfied? We go back and forth and he promises to send me the delivery fee and reimburse $50. I said all you are doing is selling me the dryer at employee pricing and we go around and around. To be truthful, I was just sick of the whole process and agreed to take the buy off and end this transaction. The damn dryer came to my address at 4:30 pm. My husband missed the whole day of work! He’s in Exec Sales and so we lost MONEY!!!!!!!!

Well, it’s now 19 days later since my last conversation with Jerry on Sept 14 and I haven’t see one check yet. I called on Oct 1 to speak to Chris, the Store Mgr and he was in a meeting but promised to call me back. I did not receive a call. I called Chris on Oct 2 and he was unavailable but would return my call; no call back. I called the 1-800 customer service line to get the General/District Manager’s name and number but was told I could not have the phone number and they would email him my issue. I advised and per the CSR, I’m to receive a call from Scott within 3 days. We shall see!

For those who think complainers are trying to get free money:

I have purchased product from a retailer that advertises their effectiveness and delivery policy on the radio, TV and billboards. I paid good money and was promised excellent service. I know I did not receive excellent service and should not be passive and stepped on by poor management. When I purchased the dryer I did not expect to get something for free; free is never free and the initial value or credit is not worth this bull! Do you expect a 3 day old dryer to possible burn your house down? Is poor, unorganized management that cause your family to lose income expectable? If I wrote a bad check or the debit card was below funds, HH Gregg would expect me to pay a penalty fee. Is that not the same as I expect them to pay a penalty fee for not upholding their end of the contract?

A contract is a contract and buyers have the right to expect from the company, which buyers have paid to do a service, to deliver on the terms of that contact.

I will NEVER be back to HH Gregg. I don't care if they are giving electrons away! I vote with my feet and wallet.

• Posted early afternoon Tuesday October 03, 2006

34. TRAVIS

Well if you read all of this crying you should be mad at delivery, not hh gregg or management/associates they have jobs to perform to put food on the table just like you do, and when a situation like a dent or a spark happens because of delevery, stop and think of the other side of things like a slight mistake that will be fixed at your convienience, by hh gergg that was never one individuals fault but mabye the manufatures or the 3rd party involved bringing your merchndise to you. if you want to pay more money because you have so much "ROB" then take your money elseware and do so but i really don't think you paid $200 more for a product just becauuse you had one bad experience you probibly showed the reciept for your purchase to another retailer and got it cheaper and if you did not well that shows how smart you are so i don't believe your statement. i personally believe that hh gregg is a great company and have spent well over $25,000 with them i am a contractor and they never screw up in the store but delevry has, and the maker of some products have failed but that just goes to show you that nobody is perfect like you. if you are worried about the products failing then buy the extended service plan and have a feeling of security that someone will always fix the problem you might have if you don't then roll the dice but don't thik a singe person should bow down to you and handel your every need try to have some patience.

• Posted just past midnight Thursday October 05, 2006

35. Paul

Ivar:

You did exactly the right thing in demanding that the company honor its commitment. I am astounded at the foolish individuals who seem to think that it is OK for any company to screw a customer, costing them time and money, and for there to be no penalty to the company.

It isn't about food on the table for the employees. There will always be someone willing to sell the appliances, and people required to deliver and install them. That's just a dumb red herring. If people want to understand the real reason that the country is failing miserably, it is because Americans seem not to feel any sense of responsibility any more to deliver on their promises. The company made promises to deliver product and service for a price. They failed on that commitment multiple times and cost the customer money. Why on earth would anyone think that is OK?

Whether it was sales or service who messed up, that's for the company to figure out and record, with the possible outcome that those people lose their jobs for incompetence or just not caring about the customer. The company ultimately did the right thing by Ivar, but they would do better to clean up their operations so these kind of mistakes don't happen.

Reputation once lost is very hard to regain. Companies that do the right things by their customers and employees and who are operationally efficient compared with their competition survive and thrive as they should. If hhgregg repeatedly messes up, they will go out of business also as they should. That's what free enterprise is about.

So everyone understands the impact of this story, I am in the process of buying new appliances. hhgregg is one of the stores I'm considering buying from. A company has nothing but its reputation, and how they correct their mistakes is often more important than whether they make them. I don't know anyone who hasn't made a mistake, but if someone makes a mistake at my expense, and leaves me to pay for it, shame on them. If they bend over backwards to make me whole, I will probably do business with them again and recommend them to others, despite the mistake. The horror here is that they had 4 chances to finally get it right no one should make the same mistake more than once.

Thanks for sharing Ivar.

• Posted around Noon Friday October 13, 2006

36. Cara

Hello Fellow Complainants, I found this site looking for a place to officially make a complaint about HH Gregg. I purchased 2 digital cameras last November for our 2 older daughters for Christmas. I also bought each of them a 3 year warranty. In August one of the daughters brought me her digital camera and asked me to take it in as it wasn't working. I did. First, let me tell you that I have purchased digital cameras from Best Buy a couple of times. I have NEVER had a problem with them and warranty work. They either give you a new one or fix the old within 2 weeks (actually less). Well, don't expect that from HH Gregg. I have now called 8 times and heard 8 different stories about the state of affairs in re the camera. Every time I called the young woman who answered the phone was more than rude. Several times I was put on the menu loop from hell that never ends. Each time after an hour or more of being forwarded or being put on hold it would end with someone telling me that the camera had only been gone 6 or 8 weeks and it wasn't back yet. 10 days ago when I called I got the same story and then a young man broke into the call identified himself as a manager of sorts and told me that if the camera wasn't back by "next week" I should ask for the manager and that I would get a new camera. So, today I stopped at HH Gregg. The young woman found my paperwork and promptly disappeared into a herd of 5 male salesmen who all turned to stare at me like I was a VietCong. 30 minutes later one of them came to me and said that there was no information they could give me on the camera, they didn't know when it would be back. When I asked him what was my next step he said, "I am telling you that we don't know anything. They only thing I can tell you is to call this 800 number." I don't know what to do now. I called the 800 number at 4:15 and the recording said the service center is closed. To be honest, I have called that number before and I never spoke to a human. I hope that this ends well. I would love to have my money back so I can go and buy something else from Best Buy. So, if any of you are out shopping do not EVER go to the Bowling Green Kentucky HH Gregg store. They are rude, they lie and they will not help you.

• Posted late Afternoon Monday October 16, 2006

37. a shizzle

i have a delivery for you people. DEEZ NUTS

• Posted afternoon Tuesday October 17, 2006

38. Jennifer

I just couldn't wait to be number 38! VERY LONG story as short as I can get it. I bought a range and an over-the-range microwave from hhgregg 1 month ago today. The microwave didn't have the mounting bracket. hhgregg promised to get the mounting bracket to me. Several times in a month, I had to visit the store for follow up (in BUFORD, GA across from the Mall of GA) b/c their store Operations Manager wouldn't return my phone calls. Their store OPS MANAGER lied straight to my face each and every time. I'm NOT stupid, but I was very patient long enough trying to give them the opportunity to make it right, as I was being a VERY nice and easy to deal with customer. I DO understand that people make mistakes, but correct them in a timely manner. Finally, last Saturday, I went in the store and pitched a fit in front of their Saturday rush to the manager who was on duty, detailing every lie including the one they gave me that day. We decided that I would bring back my microwave and upgrade for a small fee. (yep, getting something for 1/2 the cost b/c I deserved it at this point!!! It wasn't what I intended to do when I paid for my microwave with missing parts!!) I was promised that this new microwave would be on the first delivery truck Sunday morning and they would call me no later than noon. When I called them at 1:09 b/c I had not received a call from them, they said it didn't make it on the truck and they would deliver it Monday for no fee. Sorry guys, I'm at work on Mondays like most Americans and they've had long enough to fix this issue. Needless to say, I had them refund my money over the phone (trust me, they didn't want me to step foot in their store at this point) and I went to Best Buy who had my gorgeous microwave in stock and we installed it Sunday. I'm very happy with my new purchase. And guess what...I paid the advertised price for my new microwave. I didn't try to talk them down b/c they delivered the proper customer service to me when I most needed it! How bout that haters?! The guys at Best Buy LOVE HH Gregg b/c they send them a ton of business. Not everyone can be wrong, huh??!!

I assume by seeing all of these bad experience letters that my 2 page detailed letter to their Corporate office won't mean anything, but I'm sending it anyway. Whoever said they'll end up out of business...if I have anything to do with it, they will. I'm sending a copy of the letter I wrote to their HQ's to all of my friends & family and to the editor of the Atlanta Journal Constitution with hope that people will make a smart decision on where to shop.

FYI, I had no delivery experience, either, as we picked up our purchases and installed them ourselves with no problems, dents, scratches, fires, etc. Hope you all get your own problems worked out...or do what I did. Take your business elsewhere.

• Posted early afternoon Tuesday October 24, 2006

39. vyn

My mother in law just made the same walk with a new refrig. Took four trys to get it right. The front office needs to walk to the back office and give an employee a very long vacation.

• Posted early afternoon Thursday October 26, 2006

40. Larry W Jentzen

My wife and I just bought a washer and dryer from H.H.Gregg.

They promised us delivery on Mon. between noon and 4:00.

The driver called early that morning and said he would be there between 1:45 and 4:45 . He called at 3:00 and said he would be there in 30 to 40 min. The truck arrived at 3:30. The two delivery men were both curtious, and professional. With in 20 minutes both the washer and dryer were hooked up and working fine.

Thank you H.H.Gregg. It is a pleasure doing business with you and we will continue to shop there.

• Posted around Noon Tuesday October 31, 2006

42. Stove burns wood

The product is NOT a Stove but a Range bonehead

• Posted late morning Wednesday November 01, 2006

43. Ever read Websters Dictionary

Not sure if you ever use the dictionary before you call people names, but it states this as a stove:

Merriam-Webster Online Dictionary

1 a : a portable or fixed apparatus that burns fuel or uses electricity to provide heat (as for cooking or heating)

I'm not so sure he's a bonehead afterall.

Now a note for the people who do have problems: when you call the 800 customer relations number, they refuse to give you the names of the people to actually send your letter to (if you choose that route). You can find the names for the Director of Marketing, the Director of Consumer Relations and the CEO on the BBB.com. By the way, those of you who care, the statistics are quite interesting on the BBB website. The amount of complaints they have and more than 1/2 are unresolved. The BBB even has an unsatisfactory rating for them. Check it out...again, if it interests you. If you have not had a bad experience with hhgregg, good for you, that's fantastic!! I truly wish I would have had a better experience with them.

• Posted early afternoon Wednesday November 01, 2006

45. Marge

We had the same experience with HH Greg showing up(and leaving a note) much earlier than arranged on the phone that day. My experience with HH Greg is that the customer service ends with your payment. Their attitude with us was "sorry but you weren't home so we will have to reschedule". Unfortunately I didn't get any money back or any "extras" but I have not shopped there again and don't plan to. I understand a mis-communication problem but their attitude towards their customer service is what turned me off.

• Posted late morning Thursday November 16, 2006

46. fred flintstone

Quit whining!

• Posted just past midnight Thursday November 23, 2006

47. NATHAN HINKS

HHgregg has fantastic deals and our salesmen can only give you these deals because we are the best.... Some people however, like to take advantage, it seems like the same customer's who complain always come back and then complain again, so what do we do we give them an even better price than promised. Why do you guys like to do that??? Does it make you feel better that you outwitted a large company??

• Posted late morning Wednesday November 29, 2006

48. employee

I have worked for hhGregg for a long time. I've seen, heard, and handled a lot of crazy things while working there. I can honestly say that I can see both sides of the coin. I used to be in a position where I had to handle complaints like I've read here. There are people with in this company that still care. It boils down how an individual responds to your problem. They used to tell us here that we were to be a one call solution. In other words, when someone called you to complain then YOU handled it. We were not suppose to pass the buck by handing out a phone number and telling the customer to call someone else, we were not suppose to say "That's the delivery departments fault let me give you their number". We were to hear out the customer and then do all of that ourselves and then get back to the customer with the resolution. It just doesn't seem to work that way anymore. I feel terrible for those you who have been bitten by hhGregg. I will tell you that they have changed a lot over the years, and I don't think it's for the better. They are growing too fast to provide the type of customer service that they used to be able to provide. They no longer do their own service, they're outsourcing delivery in certain markets. It's just not the same experience it once was.

However, they're are a lot of customers out there that have little to no respect for people who work in the retail industry. I've seen employees threatened, I've had to call the police on customers who've become so irate I couldn't handle it anymore. I've heard people come unglued over a television that doesn't work and now they're kids don't have a babysitter. I've heard customers literally tell me that they were more important than every other customer that walks thru the door. I've seen products thrown at employees. I've also seen employees work the long 18 hour days around the holidays. The days when you're expected to be there at 5am, not allowed to leave the building (even for lunch) until 11 or 12pm when you close and then are expected to show back up the next day at 5-6am to do it all over again.

It takes a special kind of individual to work in a retail / customer service industry and be able to make everyone happy. Unfortunately I think those kinds of people are becoming harder and harder to find.

• Posted around Noon Wednesday November 29, 2006

50. Richard

I am in the process of trying to buy a washer dryer from HH Gregg. I paid them already. They told me they had 14 of the model I wanted in stock. On the day before the scheduled delivery, they phoned to state the dryer was on backorder. Either 1) the salesman out right lied to me or 2) they do not sell actual appliances but rather "futures" on potential appliances, a process which to me appears a breach of trust if not illegal. Either way, it is no way to ethically run a business.

• Posted early afternoon Friday December 01, 2006

51. Richard Rogers

I've purchased products from HH for over 20 years and have had nothing but good, reliable, sales and service from them.

• Posted late Afternoon Saturday January 06, 2007

52. Something for nothing

Your story is obviously exaggerated and doesn't make sense. You stated they missed their 1st (first) delivery and your wife got from work to home in LESS than the 40 minutes the driver gave you. If that is true then how did she miss 4 hours of work "at that point" which is what YOU stated!!! She either didn't get there within the 40 minutes which means she missed the delivery and IT IS HER FAULT or you are simply lying about the time missed from work to get more money off your stove. Either scenario puts you at fault. Since you have been proven to be dishonest, I find it hard to believe the rest of the details as you have stated them.

• Posted just past midnight Friday January 19, 2007

54. c trehern

We bought a 51" TV on Jan. 2,2007. The color went out 2 weeks later. I have called for 1 week and STILL nothing done. I was told they would give me another TV but they don't have any in stock at the warehouse right now! I was then told for ME to call back and check to see if one ever comes in. Very poor service after the sale. I will NEVER buy anything from them again. So I have to sit back and WAIT. They didn't have to wait for my money. I am ready to go to the news media next.

• Posted late morning Sunday January 21, 2007

55. kristy

I have had problems with hh gregg, also...the motor on my frigidaire dryer stopped working after 7 months.....to be brief, had numerous problems with A&E who they contract out to do their repairs....took 4 days to get someone out to diagnose the problem and a total of 2 weeks to get the repair done...A & E did not show up at the time allotted...there was no communication provided...the repairmen were very nice, however.....I called customer service at the store i bought the appliance at.....i spoke. also, to several managers there...i called corporate...no one really cared....they don't care if the manufacturer has assembled the product incorrectly...they just want your money...they don't care if the product lasts...the most absurd thing was what i heard from the manager at the store off of 96th street....."you're getting it fixed free"!!!!!! The motor shouldn't have gone out in the first place after only 7 months......I will never buy another appliance from HH Gregg nor will I buy from any company that uses A & E for repairs....I am totally done...I have contacted the Better Business Bureau and will use them to help me if the new motor goes out. i spent the entire day on the phone with no satisfaction...they didn't care that the repair people weren't showing up or communicating, etc

• Posted afternoon Thursday January 25, 2007

56. c trehern

WELL! Let me say that ALEXIS at the Corporate office is the one to get the job done! She not only got us another TV she had it delivered in 3 days. We had been told by the store manager we would just have to wait until they got another shipment and they could not tell us how long to wait. Alexis stepped up and took care of us. That is what I call SERVICE. Thank you ALexis. I feel better about HH GREGG now.

• Posted early afternoon Saturday January 27, 2007

57. Matt K

As a consumer, I try to balance the mistake made with the compensation I receive. Now that salesperson probably makes about $10 an hour. I don't expect perfection in that pay bracket. I just expect them to know a little about the products, if they offer a better value, and how to ring it out. I usually double check my receipt for errors (happens at every store - I promise you that), and then I hope that everything works out for the best.

In the event of a mistake such as yours, I would have fought the manager for the online price. That was your first mistake. Then, assuming I did not catch the mistake (which you stated you found later), I would have been very happy to receive such a generous upgrade.

Now, if you have the opinion that someone making under $15 an hour should be held to the standards of someone making twice that, then you are going to be disappointed. That is almost like expecting a private to perform to the standards of a veteran sergeant. It is simply an arrogant way of thinking. I don't expect perfection, I expect mistakes.

Most stores match prices, including their own, 30 days out. Most managers are not aware of store policy; this is sad but true. I looked it up for you, and they do match their own price within 30 days. It has been their policy for a while actually, so it is not something started after your deal. I would say that you should place most of the blame on the shipping team, and insure that the store knows you were happy with the generous deal the salesperson gave you as compensation.

• Posted early morning Thursday February 01, 2007

58. J. Webb

After reading through this string of comments above one thing really stands out. The mentality of sticking it to corporations for human errors is what makes us all pay hundreds more for the products we buy. Most of the time situations described above can be greatly alleviated with a small amount of flexibility and tolerance. All of the energy spent over this stove episode, if put to good use could earn the cost of the stove. Sort of an ambulance chaser attitude.

• Posted around Noon Friday February 02, 2007

60. Get A Life

My god lady get a life!!! Like problems never happen at your work or any other place of business. Or maybe you don't work which gives you so much time just to complain about all you problems. HHGregg should have told you to GO TO HELL!!!!! I've never had any problems with them or there salespeople. they are all very helpfull unlike Best Buy which people there are rude and not helpfull one bit!!! So go to hell lady and get a life!!!!

• Posted afternoon Wednesday February 14, 2007

62. Toya

Does the world revolve around one person? Have you every stop to think that when you call HHGregg you are speaking to a person and not a machine. I worked for HHGregg while I do agree that A lot of the time the ball is dropped in the stores and the only way to resolve an issue is to call corporate.I answered the phones for them and you would not believe some of the names I have been called For simply being the one to answer the phone. If people would only realize that they are not our only customer and we try to show every customer the attenton we would show the next we would have so many cry babies. Seriously people you catch more bees with honey than vinegar.

I am one of those people who want to help you solve any problem but when you call and you begin to yell or curse at the operator of the phones who has nothing to do with your issue other than she needs to direct your call to the best person to solve your issue it takes longer for you to get help because that is just rude and She or I only want to help besides we are not the ones who sold you the product but we are the ones to resolve your issue. So while I completely understand your anger because I too am human, please just think about who you are angry at and save your self the time from getting hung-up on becasue you are being rude. Even though that is our job we do not have to take any abusive language. Just words of advise to you'll from someone who truely cares about the customer and all their complaints and concerns

• Posted late morning Wednesday April 04, 2007

63. Tom Steele

WOW, just WOW! Are the people who are criticizing you because you expected competent service from a company who you were choosing to spend your money with serious?

If you type in HH Gregg into google, this is one of the first pages that comes up. It certainly makes me think twice before dealing with anything that HH Gregg might have to deliver to me.

Just so you know there are sane and rational people left in the world, I think you were extremely considerate and patient under the circumstances. I generally find the kind of people who are on here saying that you should be more forgiving are the ones who are incompetent, inconsiderate or just plain stupid. They're used to NEEDING the forgiveness more than their fair share, and so they don't see anything wrong with it.

• Posted afternoon Monday April 09, 2007

64. Tom Steele

One other thing if I may - Matt K said...

That is just sad. I have worked at many different pay scales in my life. I've made $3.35 an hour (that was minimum wage at one time) and I've made a great deal more than that. Guess how hard I tried to get things right at the minimum wage job compared to how hard I tried to get them right at the higher paying jobs?

Judging from your comment above, you guessed wrong just now - because the correct answers is: exactly the same. Trying to do a good job has nothing to do with your salary, it has to do with your personality and integrity.

So, rather than expect less from people who make less, I assume that they are all hard working, sincere workers that are competent and able and I assume they will do their jobs correctly. If they don't, then I complain and I avoid doing business with them in the future.

As a great example, I will occasionally eat at Ryans Steakhouse. It is an inexpensive buffet style restaurant. The workers there get minimal tips because all they do is bring you drinks and bread. You get the rest. But I consistently find that the workers are competent and possibly better than most servers at full service restaurants. As a result, I overtip them because they do a good job. That doesn't come from their salary, that comes from managements' decisions on whether to accept substandard performance. Apparently at Ryans they expect superior performance from their employees and they get it. If you are somewhere and not getting superior service, it has little or nothing to do with the wages, it has to do with management.

Another example would be Chick-Fil-A. They consistently out-perform the other fast food stores in service. It is apparently because that is what management demands, not the wages they pay.

• Posted afternoon Monday April 09, 2007

65. Laura

Just to note, I'm still dealing with HH Greg regarding a purchase I made in September of 2006! Let's see, that's 7 months later. Crap customer service!

• Posted around Noon Thursday April 12, 2007

66. Bains

2 Things:

1) I think HHGregg puts all their stores by Best Buys. I think Best Buy owns them. They sell some of their old stuff from HHGregg and then give bad service and if you don't buy anything from them you just go to Best Buy.

2) You should be shopping at Sears for your appliances and tools.

• Posted afternoon Thursday April 12, 2007

67. Toya

I would like to know were alot of you work because by no mean are any of us perfect. I'm sure that alot of you have screwed up something for someone. I am going to call and complain on you. Not only am I going to complain I am going to call you names that I'm Sure many of you go to church every sunday and pretend like you would never use. I am going to act like my mother didn't teach me to have respect. Like I drop out of school and can't communicate well without having to use a hurtful word. Show some self-respect and maybe just maybe somebody will help you resolve your issue this life time

• Posted early afternoon Friday April 13, 2007

68. Joan Jarrard

I have bought many appliances and electronics over the years, and I will always go back to HH Gregg first!! Out of the comments I have just read, there must be hundreds of satisfied customers that have no reason to complain, I have had similar nightmare experiences with customer service in a wide range of retail establishments, but have never had a bad experience with Greggs. Obvious to us all, is the fact that this happens across the board with stores, and I also understand that what may have been a terrible experience with an establishment to me, was not a bad one to many others. I typically just do not re-visit a store where I have not been satisfied....understanding that if this was the case with ALL their customers, they would be out of business! The best suggestion I have read, and agree with, is to keep contacting up the corporate ladder...you will eventually find where the buck stops!! I myself run a small,family owned business{medical} and INSIST on unsurpassed customer{patient} service. It IS difficult at times, to please people{not that you did not have a viable complaint}, and I think overall HH Gregg really goes the extra mile to satisfy. I have never had this level of customer caring from any other company of this type. I could bash one of their main competitors here, but what's the point??? As a side, I do not think HH Gregg salemen get a commision anymore....I think this pratice has gone by the wayside over a year ago. At least,even after all your problems,things resolved. I have numerous UNresolved experiences with retail over the years. I found this site by accident, and am happy to be able to give credit where credit is due, and wish you well in your future purchases WHEREEVER you may go!!

• Posted in the evening Wednesday April 18, 2007

70. Dan

hello I am also an employee with hhgregg and I've seen some poorly handled situations myself. I grew up with the same values and same expectations as most of you did. I pay for something and expect to get what I paid for. Understand though that just because someone has a job does not mean that they take a personal interest in their job. Deliver drivers and even some managers let things slide or make mistakes. The fact remains that regardless of what company it is, you will have fault lines and things will go wrong that are beyond our control. Oh and in response to the gentlemen who thinks hhgregg is owned by best buy; i apologize that you have that impression but since a buyout in 2005 hhgregg or better known as "Gregg's Appliances" is owned by a private investment firm. In response to the situation for the stove. I completely understand your frustration and as an employee I would also appreciate your patience. There were many faults with what happened with your particular situation and none of them can be refuted with a good reason. I will say that most other retailers would have not gone to the level of service that hhgregg had to get you something better for a lesser price. I understand perfectly that you would have rather paid full price for the item you were promised. But purchasing something so close to a holiday one in retail may have not been the best time. Delivery drivers and even the district centers where deliveries are controlled are double and even triple booked during holiday hours and sometimes it's difficult to meet your needs in such a manner to be exact. It is crazy to think that anyone would be right on time. If anything they were early which you saw as a problem but anyone else would expect from someone who scheduled a meeting. If someone said they were going to be somewhere at a specific time and they were 10 to 15 minutes early, why would I complain? But I do understand your time is valuable but I mean common. As far as being out of that particular model or loading the wrong model. Typical route lists at hhgregg usually go up to around 40 deliveries on a normal day but during the holidays the stops go up substantially to meet the needs of our customers. There aren't 100 people loading these items on the trucks and doing it in such a way to be efficient. That doesn't happen in any retail business. As far as hhgregg trying to correct the problem and still failing, I agree, total bullshit. I would have cancelled the order and I work there! The mistakes after the initial issue were resolved poorly, but at least they did offer you something rather than just shrugging our shoulders and saying "oh well." I hope you consider future purchases with hhgregg and perhaps during a time when things aren't so crazy.

Thanks!

• Posted late Afternoon Saturday May 12, 2007

71. Jim

I've read numerous comments about HHGregg's poor delivery. I just had the opposite experience - everything about the delivery was perfect! I bought a new stove at the Dayton, Ohio Mall store. The salesman set up the delivery for 2 days later. The morning of the delivery, we got a call confirming the delivery and giving us a 3 hour window. We got a call from Tony about 40 minutes before he arrived (within the first hour of the window). He was efficient, neat, and totally polite.

I just want to note how pleased I am about my experience with HHGregg's delivery.

• Posted around Noon Wednesday May 16, 2007

72. Priscilla

I just find it very interesting Ivar, that the problem that you had with the server losing your response to Toya seemed to just roll right off your back.

I just stumbled across this site and can't believe that there really are people in this world that would spend so much time and energy talking about something that, I understand was upsetting at the time, but in the'whole sceam of things' really is NOT very important! Life is far too short! Could this NOT instead turn into a place where people share their experiences of how others have gone out of their way to serve us or those around us, just because it's the right thing to do. A happy greeting, holding open a door for us, stopping to see if help is needed with a flat tire even if it is not convenient timing for them? Please don't get me wrong, I had originally intended to say some not too nice things about all the complaining but then it hit me that maybe, we all spend too much time complaining instead of being grateful for what we HAVE. Yes, it would be wonderful if everything always turned out as they were planned/promised but atleast we can afford to buy anything at all and we also have the right to choose where we want to purchase those things from. Let's not forget the lives of priviledge that we all live. There are millions in this world that could not even imagine the thought of going into a store and being able to pick out what they would like to have delivered to their 'house' to help them 'kill time' (t.v.) or to make life easier.(washer, dryer) let alone a computer on which to write their complaints.

Actually, I guess what I would like to say is "thank you" for helping me remember that I am so blessed and that I should NOT complain if things in my life don't go just the way I would wish them to. Having spent more than a year of my life in a 3rd world country, even I have to admit, I am very spoiled and forget about all the advantages that are afforded me. So, next time I get a 'bee in my bonnet' and feel like driving my car down to the store to pick out something that is bigger, faster, prettier, or just plain 'cooler' than one I already own, I will just go in with the mind set that I'm happy to have that choice at all.

• Posted afternoon Tuesday May 22, 2007

73. Jim

Wow. I can't believe people like Priscilla and others are for real. So, if you pay a company for a product or service, and they fail to perform according to the terms of the agreement (having already taken your money) we should simply be thankful that we have the money to give to companies who take advantage of us! By the same token, if my company decides to liquidate its pension fund, leaving me without the retirement income that I had expected and was promised, I should at least be thankful that I at least have an employer who can take advantage of me. Others are not so lucky! Or how about this one: if a company that employs me pumps carcinogens into the ground water, I should be thankful that at least the air is clean! I can't think of an attitude better suited for corporate propaganda than that. As I type this I am on hold with HHGregg trying to get them to honor the extended warranty that I bought. Corporations like HHGregg look out for one thing: shareholders profits, and they employ a huge cadre of lawyers to "complain" if a contract they had entered into isn't satisfied. Do you think if hhgregg has a new buidling erected for a May opening, and the contracter tells them the building wont' be finished until August, that they'll say "Oh, Well. At least we have our health!" Customers are right to complain when companies don't fulfill their obligations in making a sale. That's the way things work.

• Posted around Noon Monday June 04, 2007

74. David R. Weathers

I stood in line one day at SEARS to buy an air compressor. The salesman was so busy trying to sell the old guy who was just looking that he overlooked me. Me and another man spoke at the same time telling the salesman that we wanted one. The salesman got flustered and we all went to the register. I didn't want to load mine right then, so we payed and walked out into the mall with our receipt to return later. Some time later we returned and I went to pick up my new air compressor. I scanned my ticket and began waiting. After 30 minutes I scanned it again. 3 other people had come and gone with their pickups in that time. Finally after a total of 53 minutes, a man comes out and asks for my receipt. He thought I was the other guy and had already loaded 2 into his car. I had never seen that guy before. We got that cleared up then they don't have anymore like I want. SEARS upgraded my air compressor from a very basic home use compressor to a black CRAFTSMAN upright proffessional model. Don't say SEARS won't. They will make it up to you. I say good for you.

• Posted late Afternoon Monday June 04, 2007

75. HHG SALESPERSON

All of you like to blame a defective television or appliance on HHG. Since when is it the retailer's job to up hold the MANUFACTURER'S WARRANTY, Since the Warranty is offered by the Manufacturer should you contact the Manufacturer to get your product fixed. I mean that only makes since. I wouldn't go to the McDonald's because my Whopper's Bun had mold on it. I would go to Burger King cause thats who made it. Now I am sure that at the time of purchase, your salesperson offered you an extend service agreement backed by GE, not an extended warranty but a extend service agreement. Do you know the difference? Difference is, that while best buy, circut city, sears, home depot, lowes, and Rex sell you extended warranties, that follow the guidelines of the Manufacture for an extend amount of time, an Extended Service Agreement covers more than the Manufacture, things like power surges, trip charges, parts, labor, REPLACEMENT rather than Repair if the repair will cost more than the repair itself. The replacement is actually handed to you as an in store credit of the FULL purchase amount rather than a pro-rated value. In fact if you buy the service on a laptop computer, it even covers if you drop it, get mad hit the keyboard, or better yet you were looking at porn and got a virus. Sure it costs more than an extend warranty but don't you see why? Why didn't you purchase the extend service agreement, because deep down you would all would rather blame the retailer than blaming yourself. You all took a chance and got burnt, now you want HH Gregg to cover for your failure to listen to a salesperson trying to protect you? Yes, the salesperson gets paid a small amount for selling you a protection, some even call it peace of mind, but they also get paid for selling you the product itself. You won't find an hourly salesperson at HH Gregg, but you also will not find a salesperson that doesn't know about a product, or is a teenager that doesn't care whether your product will suit your needs. Stop blaming HH Gregg because you didn't want to protect yourself, HH Gregg gave you the chance, you were just too stupid to take it!

• Posted in the evening Tuesday June 12, 2007

77. HHG Salesperson

So you think that because your stove no longer works, and you decided not to purchase an extend service agreement to get it fixed if and when something goes wrong with it, that HH Gregg took advantage of you?? First off, HH Gregg is not a big corporation, considering there net worth barely clears 1 billion dollars, with only 68 stores. Not when you compare it to a Best Buy or Sears, clearing multi billion dollar net worths. Would you expect an auto manufacture to pay for your windshield wiper fluid when you run out of it? Cause that would as you put it, be taking advantage of you!!!

• Posted before Midnight Wednesday June 13, 2007

79. Lana

I purchased a houseful of appliances last year. 4 were LG and the other 2 were Frigidaire. I have had some trouble with the LG appliances which they authorized returns for thru HH Gregg. With both of the returns HH Gregg has gone above and beyond to help me get working appliances when it wasn't even their fault. You just have to be willing to let someone try to help you and not give up. HH Gregg actually requested the return of one of my appliances when I couldn't get the repair people to come after 5 weeks. Hopefully this week I'll get a new dishwasher after washing dishes by hand for the last 6 weeks for 8 people. Thanks HH Gregg, Lana

• Posted around Noon Tuesday June 19, 2007

80. Kat

I am sorry for those who have had a bad experience with hhgregg; unfortunately when you deal with a big company, somewhere along the line you do run into bad managers or associates who just don't care. My experiences with hhgregg have been good; We purchased a portable DVD player for my daughter with an extended warranty, and when it failed to recognize a DVD in it, they promptly gave me a new, upgraded model since the other one had been discontinued. I also purchased a LCD TV from them after researching them and shopping around at Best Buy and Circuit City. The salesman was very nice and helpful, and I am very pleased with my TV (as are all my daughters friends!). This is the Franklin, TN hhgregg at the Cool Springs Galleria area.

• Posted in the evening Sunday June 24, 2007

81. RB

I have purchased many items from HH Gregg and had only one problem. It too involved delivery, or more appropriately failed delivery. My wife had taken a half day off work to be home for the delivery of a refrigerator. They called and told her the black refrigerator was not in stock, but offered a white one as a replacement, with free delivery. She declined and told them we would go elsewhere. The manager then offered to reimburse her for her lost wages and to delivery a black refrigerator, which would be delivered from another store. Three days later the refrigerator was delivered without any further problems. We were refunded the cost of delivery and were also reimbursed for my wife's lost wages. This must be a common practice for HH Gregg. We were not seeking free delivery or reimbursement of lost wages, it was offered by the manager.

• Posted in the evening Sunday June 24, 2007

82. Joe Doheny

Hello,

I would like to share some of my experiences as well with HHGregg. I have a blog @ http://hhgregg.blogspot.com/ . To the HHGregg salesperson who says he would not go to McDonalds to complain about mold on his Whopper. If I bought that whopper at McDonalds, You bet yer butt I'd complain to McDonalds.

My experience with HHGregg honestly opened my eyes to how some folks do business. As you look above and see the HHGregg salesman tell the customer he is "stupid" here (assuming he really is a HHGregg employee). Because he did not purchase an extended warranty? I have also heard that the profit margin on their extended warranties are much bigger than those of the product they sell. I've also seen a good bit of comparative justification of poor service by HHGregg. When someone complains I have heard the typical response "oh do you know how many people complain about best buy or sears?".

Seriously if HHGregg was wanting to be a good reputable business, they would not be allowing themselves the poor customer support level justification by comparing themselves with someone else.

Ivar, if you could find it in your heart to post a link to my site as well, I would be eternally grateful. I can return the favor as well.

As for HHGregg, my business is done with them. I should have checked the better business bureau prior to doing business with them. They have been the worst consumer experience I have ever had. Throwing constantly why didn't you buy our high gross profit margin extended warranties? If you didn't buy one from us, then we owe you nothing, even if we are still selling the products from of the manufacturer who we know does not support their customers during their FACTORY WARRANTY.

I will never do business with them. And with the way they dealt with me, I'll do everything I can to advise other folks from my area to be better educated concerning dealing with this company.

Thanks,

Joe Doheny

http://hhgregg.blogspot.com

• Posted around Noon Monday June 25, 2007

83. Jenny

i just bought a beautiful new LG cherry red washer from hhgregg and wow i could not have been happier. not only did they deliver the next day as promised they took away my sad, oil bleeding, thumpy, washer. i am not kidding my old washer was dripping oil (i think that is what it was) all the way out to their truck and drove off into the sunset. anyway, they arrived exactly when they said they would and were extremely knowledgeable about the washer giving the test cycle and making sure i did not have any questions before they left.

i just wanted to say something nice since i had a great experience with them. the store i went to was a brand new store in SC.

as with any where you go you are dealing with humans so some stores in one city have the best customer service and that same company in another city has crappy service. but unless you complain the district manager (or however high you need to go) can't fix something that they do not know is broken.

and as for customer service if they at least attempt to compensate you for your troubles than i have to say that this is a form of good customer service. too many places couldn't care less about what you think of their company and will continue to act that way until they are informed about their issues.

i have been on both sides of the customer service field and i know it can be hard to be accommodating to everyone, but even if you are in a bad mood you maybe the only person from that company that they interact with and it is unacceptable to be anything less than a professional. i have tons of stories of fantastic customer service and service that made me avoid a company altogether.

i know that was long but it is 3am and i ramble after midnight.

:) jenny

• Posted early morning Saturday June 30, 2007

85. Gary

I bought a out of box TV and extended warranty. On the day of scheuled delivery, I called hh greg in Columbia SC and they stated they could not deliver an out of box TV. HuH? That was the deal. So they offered me another TV. So I had to go to August Ga store and selected another better TV. They delivered it near the time they said they would.

• Posted late morning Wednesday July 04, 2007

86. Rob D

At the risk of stepping in front of this ongoing train wreck, I am compelled to relate my good hhgregg experience. Last night, my wife and I stopped in the Ft Wayne IN store to compare TV prices etc. Salesperson/mgr? Mark was both polite and informed, quickly listening to me explain our needs and then highlighting the appropriate models. I decided on a Samsung HL-T5087S 50" Widescreen, and Mark was up on his product knowledge, speaking to and asking questions of BOTH of us. (an important thing!) After looking to see that it was available at the Indy store, his price to me was lower than the standard retail, lower than my mental target price and as low as any I found online! (had it shipped to the Ft Wayne store overnight at no extra charge) Kudos to Mark and hhgregg! After working in retail myself for 20plus years, I have been on both sides. My advise is to always be fair and polite, but also accurate, clear and assertive. Get names and numbers beforehand, and let it be known you expect SERVICE ! ... after all - it is your money!

• Posted before Midnight Wednesday July 18, 2007

88. Keely

HH Gregg was in fact giving away electronics when I went in last week:) I was shoppin' for a large LCD tv and a keen young fella, name 'a Evan asked me if I was lookin for a deal. Why yes, I am! I said-"Whadda ya got?" He replied that they had a 40" Magnavox LCD w/ built in tuner "real cheap" so this little fish jumped on the bait. Unlike many of you unfortunate souls, I didn't have to deal with delivery service because between my husband and son I was set. Any who, the low, low, price of $700. came with one caveat- this tv had no cord but HH Gregg would supply me w/ the phone number for Magnavox and they would supply the cord to me. Guess what... they did send me the cord, but do you, gentle reader, think that the TV was sans problems after powering on? No, I thought not. However after spending some time at the Magnavox website updating the firmware for the TV (onto a flash drive-then plugged into the back of the set)we seemed to remedy some of the issues-but not all. Low and behold those scoundrels at HH Gregg had pulled a fast one by giving me a universal remote not programmed to work this set. They are going to eat the bill for the remote I need which they have ordered from Magnavox which I think is only fair since they knew when they loaded it in the box it wasn't going to operate the TV. Don't you think?-Not you Travis- Turns out I do eat from a silver spoon so please spare me the biblical and political refrences when thou art using an internet message board. And for all the haters on both sides...store employees and innocent consumers 2 "proverbs" =Buyers- Let the buyer beware &Sellers- What comes around, goes around. A little post script- I worked in the cable business for years both as an installer and customer service person and no one makes people wait like the cable company, not HH Gregg, not delivery people so I guess after dealing with roughly a million consumers of cable service, I feel like it helps both sides to play nice no matter who is in the wrong.

• Posted just past midnight Thursday July 26, 2007

89. R. Yuhas

If you want top quality customer service, quit buying at the BIG BOX STORES...you cant eat your cake and have it, too...Look at your smaller, regional stores...their business is all about customer service...I hate this Wal-Mart mentality that consumers have these days...if you want the best...you will pay for the best and the above just proves that price is not everything.

• Posted afternoon Wednesday August 01, 2007

90. S taylor

WoW I'm glad the guy from sears said what he did because I'm getting ready to go get a frig and stove and last time I was at sears I had two old retire gentlemen fighting over my commission so guess I'll go to lowes or home depot and no one gets a commission thanks sears guy for your info

• Posted early afternoon Friday August 10, 2007

91. sprarat

I'm getting ready to shop for a new gas range. Another BIG 'thank you' to the Sears salesman. I'l think twice before going there. I have purchased a TV from Gregg - 1st delivery = TV didn't work; 2nd delivery = they turned on the TV it made a horrible 'pop' and picture went to green; 3rd delivery = good TV. It was a hassle; however, everytime there was no argument to replace (as quickly as possible) and deliver (w/no extra charges). TV is fine now. The warranty man is always on time and calls 20min. before getting to the house. So, would I do business w/Gregg again? I would for the right $$price$$ on a bigger item.

• Posted late morning Saturday August 25, 2007

92. KDHGOBLUE

Those going to Lowes and Home Depot they are on the worst commission system "Spiffs" They are spiffed to sell you or up sell you what they want to make more money. 1/2 the time you can't get anyone to help you in there. HHGregg trains their people and they sell based on customers needs not which brand is "spiffing" at the time. a $1200 Whirlpool refrig pays the same as a $1200 Frigidaire and so on........ ALSO- If you are having a problem with a 7 month old product take it up with the manufacturer not HHGregg.....No matter who you buy it from this is the case.....even the 4 month old refrigerator I bought from our local Mon and Pop "JEFF LYNCH" (who I will never buy from again) they just referr me to A&E who services for everyone.....Lowes, Home Depot, Best Buy, HHGregg, and the mom and pops!!! Don't judge HHGregg because you chose to spin your wheels by calling them call the service company or the manufacturer....

• Posted around Noon Tuesday August 28, 2007

93. Courtney

It all started with HHGregg on 7-27-07. I went into the store and picked out a Fridge and stove and dishwasher. I am in the process of building a house. They said they could hold my appliances until the last week of August when the house is closer to being complete. We are supposed to CLOSE ON THE HOUSE 9-4-07. They told me to call about 2 weeks out before delivery to make sure everything was in order. I did my part, I called 2 weeks before delivery they said everything is OK. I called them the day of delivery 8-27-07, they said OOPS we dont have your appliances anymore... You will have to come in and pick out different appliances.. OH I WAS MAD... I go in to the store and pick out new appliances- they were nice enough to give me the newer appliances for the same price as the originals... WOW I thought how nice... I was told they would be able to deliver 8-28-07. They go to deliver my appliances on 8-28-07... They deliver a fridge that doesnt open and a stove that is BROKEN... I go back into the store on 8-28-07 and demand a new fridge be sent to me. They agree and set me up another appointment for 8-30-07. They deliver the fridge and stove on 8-30-07, when they delivered them, the movers out a DENT IN MY FRONT DOOR, and in the door jam, along with knocked my banister loose on my front stairs. This is my BRAND NEW HOUSE. They did about $500.00 worth of damages to the banister, doorjam and front door. Now I can not have my appraiser come out until the damages are fixed. And they dont know how long it will be until corp office can give me a check for the damages.

I WILL NEVER BUY FROM THEM AGAIN.

• Posted afternoon Thursday August 30, 2007

94. Jen

The delivery guys tore our new mattress upon delivery. We were offered to keep it and they would take $200 off; um, no I want the one that is not damaged, they said it would be another week before they could get another one in so they left. Upon trying to talk to the delivery manager at the store he would only offer $59.98 more off because of the inconvience of me having to sleep on the floor for the next week (they left the box springs by the way - gee thanks). The delivery guys were very careless almost broke my light fixtures and ceiling going up the stairs. The delivery manager was very rude and saracastic. We are stuck waiting another week and will NEVER buy from them again !

• Posted afternoon Saturday September 08, 2007

95. mc

It was Saturday morning at 11:30, went to HH Gregg and knew exactly what appliances we wanted. No one ever came to assist us so we went ahead and picked out the appliances we wanted. Waited a little longer and decided to go to the service desk to get some assistance. She found somebody right away. After telling the sales associate what we wanted 2 out of 3 items were not available for the same day delivery that you are supposed to get before 2. (false advertisement) So we had to go pick out other one's that were more than the appliances we wanted. Got approved for a store card. It took about an hour total for them to add up the purchases. Then when the receipt was printed out, the price of one of the items were off by $35 so that took another 30 minutes or so for someone to come and fix that. What made it even worst is that the manager was very rude to the salesman but was able to credit back the money. So we left at about 2 or 2:30. Needless to say our day was waisted. They told us we would get the appliances on Monday since they don't deliver on Sunday. Monday comes, I receive a phone call twice saying from the delivery guy that they would be at the house anywhere from 10:30-12:30. Received another call around 10 saying they would be at my house in 20 minutes. Received another call from a woman at HH Gregg saying that there wasn't going to be a delivery til Wednesday because they credited the portion of the purchase I paid for was credited back to my card instead of the $30. When I complained about their horrible service she just apologized, didn't offer free delivery or anything. I told her we wont be going back to this store I don't care how good the sale is.

• Posted around Noon Monday September 10, 2007

96. Me

Courtney if your builder would have done a better job on your house it would not be falling apart after on delivery who cares that none of you are going to shop at hhgregg any more do you really thing that is going to hurt them? Do you really thing that if you stop shopping at any of these big name corporations it will hurt them Stop crying

• Posted around Noon Thursday September 13, 2007

97. Anita

My partner and I had been shopping for a new dishwasher. We found what appeared to be a good deal at an Akron, Oh. HH Gregg location. The appliance was paid for on Monday and we were informed it would be ready for pickup on Wednesday. After arriving at the store, and after paperwork was approved, we were instructed to pull up to the front doors and wait for the appliance to be loaded onto our truck. We did this and then we waited and waited. We were then informed that the appliance had not even been delivered to the store, and it was now suggested that we take a floor model instead for a slight reduction in price. We agree and then we wait even longer as a man shrink wraps the floor model. It was a relief just to finally leave the store. Once the appliance was home and installed, we notice it does not have an enclosed basket for silverware. The only enclosed item is a tiny tray, that sits on the top shelf and according to the manual, is a supplimental area for larger knives and pointed objects. This is not a basket in which silverware can stand in an upright position for cleaning. I decide to return to the store the following day with my receipt and owners manual to show that I am missing a basket. (The manual did not specifically state which of the two silverware baskets this particular model was to have) After talking with 4 seperate salesmen who seem to have no clue what to do about this dilema, I am finally speaking with a man who says he feels my problem is that I'm just not satisfied with the particualar model my partner picked out. I inform him that No, in fact it was myself who picked out this dishwasher, and I would be completely satisfied if I could just please get the silverware basket that comes with it. I honestly can't imagine buying a dishwasher, only to have to hand wash the silverware... geeze! Is that asking too much or what?

He progressively becomes more annoyed with my presence as he walks off several times looking in the back for a basket. I actually had to open all the other models of dishwashers on the floor to show these people that ALL dishwashers are equipped with a silverware basket. This had become a nightmare. He finally tried to give me half of a 2 part silverware basket from another model, but I showed him that no place in the manual did it state that only 1/2 a basket was provided. I swear this man was almost red in the face with anger as he finally took the entire 2 part basket from the other model and jammed it into a plastic bag. He then looked at me in disgust and asked if I was finally satisfied. I almost had to laugh, but it wasn't funny. I told him by no means was I there to be an asshole, that I only simply wanted the silverware basket that should have come with the appliance to begin with. I won't soon forget my experience there and I am sure the people I've told about this will not be shopping there. I have also made a complaint to the corporate office, not that I actually expect anything will be done, but who knows.

A word of advise to everyone.... Your money spends anywhere. Why spend it at HH Gregg and be treated with such disrespect?

• Posted afternoon Thursday September 20, 2007

98. Jade

I also had a horrible buying experience w/ HH Gregg. First time I went to the store (Knoxville,TN) everything went great. I needed a stand for our new 56 in flat screen (bought somewhere else). A gentleman named Stanley approached me within 30 secs. of walking thru door was extreamly helpful, and helped me with everything I needed. Second time we went back to purchase of stove (lol). We ASSUMED, that since we had a good experince the first time around that hopefully the past would repeat itself. WRONG!!! The last time we went in we were approved for a HH Gregg card and figured we use it towards the purchase of our new stove. I did alot of shopping around and research on line and found exactly what I wanted on their web page. I even called to make sure they had the item in stock. Went to the store that same day to pick up my brand new stainless steel smooth top stove and guess what? I'm sorry ma'am we don't have this paticular one in stock, I do have one that is very similar and it's only 50 bucks more!!! I was already angry by this point, but trying to keep my cool I agreed to look at the other one. Did I mention it took someone 15 mins. to ask if we needed help? I also work in retail as a customer service supervisor. I have never received such horrible cust. service in my life. Well we decided to go ahead and buy the more expensive stove because my husband sees an advertisement that states "NO INTREST WHEN YOU USE YOUR HH GREGG CREDIT CARD"Great deal! WRONG... Again.Apparently HH Gregg has 2 kinds of credit cards, ours being a "B Card" which doesn't qualify us for the no intrest. Okay, still trying to be understanding because you don't get anywhere being rude, right?ell my husband had had it at this point and goes to the counter and asks for the # to corprate so that he could complain. The store manager asked what the prob. was and after listening to my husband told him he couldn't do anything about it walked away w/o another word. Still I decide to go ahead with my purchase. Then thet inform us that the stove doesn't come with a plug!? That is a seperate purchase. Oh my God are you kidding me?" Im sorry ma'am we seem to out of the plug you need, but you can drive to Farragut and get one from that location." After we got home with our new stove, we shredded our "B CARD". I will never purchase another thing from that place. If you expeact your business to grow you have to believe that customer service is where it starts. Because without the customer you don't have a business. I didn't want anything free or discounted, all I wanted was someone that was taking MY MONEY to treat me with respect. I am a mother of 5, I work hard for the money I make and when I decide to make a large purchase, like a 800.00 stove, I expect that I will be treated like a valued customer. I think this company needs to look at how their employees are treating customers and seriously do some retraining.

• Posted late morning Wednesday October 03, 2007

99. Shelly

I don't think I would be to sure about saying do they care if they lose customers my guess would be here alone they have lost 20 not to mention there families and there friends, Heck we don't even have A store Called hh Greg but I will tell you this if I see one I wouldnt dare stop! My money deserves to be spent on things for my family and We as parents and spouses deserve to be treated the same way we treat there employees, if they want to continue to get A returning customer at all they will wise up and stop hiring kids so they can come out a few hundred dollars A month cheaper on payroll. Pay for Quality when hiring hh Greg Not Quanity!

Shelly

GA

• Posted afternoon Sunday October 14, 2007

100. Knoxville

I was searching for info on hh gregg and ran across this. I have bought 5 items from hh gregg in the past 8 months and 3 of them have turned out to be crap! we paid 2000.00 for a tv 3 months later it goes on the blink, they set us up with normans electronics, after 3 months of run arounds we find out the tv has been discontinued and they cant get the parts to fix it, we purchased extended warranty that says if it cant be fixed it will be replaced with comparable item so i called them and they got phillips to replace the set under 1 yr. manufactures warranty, well they brought me a refurbished tv, same exact tv, but not a new one like i paid for, after watching it for about 30 minutes, it started doing the same thing the other one was doing. still waiting on a call back.

the second crap thing i bought was a camcorder, great price, picture quality was horrible, took it back within the 14 days for refund.

the third thing was a small freezer, crap, crap, crap, less than two months later it quit freezing and i lost everything in it, the manufacturer is coming tomorrow to take a look at it.

I have also bought a small fridge, and an MP3 player, so far so good.

I picked everything up myself so no horror stories about delivery, thank goodness.

I guess they are buying discontinued items, and we are not really getting what we are paying for, as for me next time i will go else where and pay a little more for hopefully better quality.

• Posted in the evening Sunday October 14, 2007

101. Woman

You mean to tell me that none of you complainers are capable of plugging in a stove yourselves??

Come on! If you want something done your way......get off your ass and do it yourself!

Surely you know someone with a truck or van who could help you/let you borrow it to go pick up an appliance. Or rent a truck for a few hours.....would have been cheaper than a couple hours of missed work and/or delivery fees....right?

Geesh!

• Posted in the evening Tuesday October 16, 2007

103. Atlanta

I sit back and read all the comments written before me and I am embarrassed at the troubles that all these fine people have encountered. I am currently an appliance salesman for HHGREGG. I have been in the retail business for 24 years for various "Big Box" stores. In all that time, I've come to realize that there is no "Flawless Sale." There are many times that I have thought that I took care of the customer perfectly, only to find out that the delivery company screwed up the delivery, or the product that I and the customer put their trust in; failed a short time later. It is these times that HHGREGG will attempt to do what ever it can to make the situation right.

If most salespeople for HHGREGG here had it our way, we would help you find the perfect product, load it in our car, drive it to your home, hook it up for you, and demonstrate it for you personally. Most of the HHGREGG Salespeople I work with feel that our personal reputation is on the line when something goes wrong with the sale or your product.

With my previous employments with Sears, Best Buy, and Home Depot, I must tell you that HHGREGG by far attempts it's hardest to satisfy the customer. If you ever have any issues with our associates please quickly notify the corporate office off of the web site. They will do all they can to rectify the situation. Up to and including termination of any employee who ever upsets a customer.

On behalf of the 99.9% of the Salespeople for HHGREGG, please allow me to say that we take each and every sale personal. You not only bought your product from our store, but you also purchased our individual reputation. and we don't take that lightly.

• Posted just past midnight Thursday October 18, 2007

104. Alabama

Wow I guess thats the best I can come up with. I am a sales associate for HH Gregg in Hoover Alabama. I joined the company when they came to the area 6 months ago. From day 1 of our training it was stressed upon us about how HH Gregg does everything they can to assure the customer is satisfied. Well in those 6 months I can honestly say they have lived up to what they said. My manager David does go above and beyond to help with an disatsified customers and no not everyone can be helped.....but there is no store that i have ever had the pleasure of shopping in that has 100% of its customers be happy.

I am sorry for the customers on here that have had problems that could not be fixed. I have also noticed on here the customers who have been willing to list the location most of them are from the same few stores. So if you have delt with a bad sales person do not assume that we are all like that.

• Posted in the evening Saturday October 20, 2007

105. Louisville

I've moved twice in the last four years. Because of that, I've had to buy two sets of washer/dryers, two fridges, one dishwasher, one stove, and one 32" tv. All came from HH Gregg (in two different states). The only thing we had any problems with was the tv. It failed to make it on the truck on the day of delivery. The delivery guy called, apologized and promised to make sure it was on for delivery the next day. I got a call later from the store & was told that that simply wasn't going to be possible (it didn't make it on the truck because it didn't come in from the warehouse) but they had 36" models (of the same brand) available & I could have one of those for my troubles. I would have been thrilled for the 4" upgrade but I was putting the tv in a smallish entertainment center & could only accomodate the 32". In the end, I got my original choice two days later. I agree with other posters, HH Gregg is a lot better than most. Just Google some of the other big box names & check out the volume of their complaints.

• Posted before Midnight Saturday October 20, 2007

106. ATLANTA

I am also disappointed. I purchased an 42in plasma tv in november 06. It went bad april 07. Under manufacturers warranty hh gregg sent tv norman electronics only to be returned 5months later still broken.They claim the tv cant be fixed because the parts are no longer available. I purchased the display tv initially because of the great price. i was not aware that it was a`discontnued model. I have recently been speaking with a woman in customer service who seems to be truly conserned about my case. Well now she says that hh gregg will repace the unit and to expect a call within 24 hrs from the vender relations dept. It has now been 4 bussiness day and have not recieved a call yet. I have owned a 800 dollor tv for almost 1 yr that worked for only 5 months. Trying to be calm on the phone when speaking to these people but hell,when is enough enough.

• Posted around Noon Tuesday October 23, 2007

107. John

A year or so ago I bought a washer/dryer advertised at HH Gregg. Delivery supposed to be next day. Of course the next day I only received a dryer. Repeated calls over several days and was told washer was back ordered. To make a long story short I never received washer. I had to reverse credit-card charges after a week or so, and go to another store and buy a non matching washer. I reported the incident to the better business bureau. HH Gregg response was that it was solved satisfactorily since I reversed the charges. The amount of time I spent on the phone with their so-called delivery warehouse and the volume of lies I was told is unreal. The story has an upside though in that I have never had to look at their pretty sale ads again.

• Posted around Noon Wednesday October 31, 2007

108. some people can never be happy

I love hearing complaints. That's all the web is good for COMPLAINTS. You rarely hear from people that have great experiences. I work for hhgregg and always get great responses from all of my customers. They all know that as a salesperson I have no control of delivery. I always do my best to give my customers the best service. Unfortunately there i s always the one who makes ridiculous demands. Those people can never be made happy. Customers also only hear what they want to hear not what the salesperson is saying. Most customers ask for "a discount" or "what is my special price", try doing that at Best Buy or Circuit City when you have some 18 year old helping you. That is IF you can find help. It's the same thing when you're in Home Depot or Wal-Mart or Target. I bet I could find people who have dealt with whatever business the complainers are in to complain about them. So grow up people and stop expecting the moon for every thing. We all go through bull in life so suck it up. Oh and most of the complainers have some major spelling issues.

• Posted late Afternoon Monday November 05, 2007

109. Salesman

Maybe you should just go to best buy from now on sounds like you had just a horrible experience with Greggs....I mean a salesman made a MISTAKE....goodness he or she should be hung or stoned to death....Im sure you have NEVER made a mistake........... even though Greggs did everything they could saved you money in the long run..and probably did teach you a thing or two about your stove...try to get that from best buy...that little kid over there trying to decide where to get his fix that night will be a big help the next time you need something....way to go you prove why people shouldnt be aloud to leave the house

• Posted before Midnight Sunday November 11, 2007

110. Morgana

I too had a bad experience with HHGregg and will not deal with them again,not so much because of the experience itself, but because in all the dealing with getting everything straightened out, not once did anyone apologize. Just a simple I am sorry would have kept a customer.

• Posted in the evening Wednesday November 14, 2007

111. Retail Manager

As a former retail manager for 15 years this thread caught my attention. I have read many, but, not all of the comments posted here.

The nature of retail today is very competitive. What most companies are missing is customer service. Unfortunately, the need to be so restrictive on what employees are able to take care of because there is more theft from internal sources than from customers. The restrictions force a very few, ie managers and assts, to make all of the decisions effectively taking the ability of a clerk to help out of the equation. Since the clerks have no power to help, they don't. If customer service suffers the thought is, we will lose less money than what our employees will steal if we give them more responsibility.

What I think is broken is plain old common courtesy, and common sense. I believe that you keep your word. IF you cannot, let the other party know. Everyone is so concerned with getting sued, that they are paralyzed into inaction.

This issue has many facets, the basis of which is the customer is the customer. The customer pays the bills. Take care of the customer and your customers will take care of you.

Remember that the clerk on the other side of the counter, might be your customer tomorrow, so treat them the same way you would like to be treated.

• Posted early afternoon Friday November 16, 2007

112. Charlie

I have to say I have bought items from H.H. Gregg with pretty good luck. I will say I don't think their "Customer Service" or lack there of stops with HH Gregg, I have had bad experiences with others. I think the bigger problem is we Americans are loosing the Skills of "Customer Service" period. Time and time again I run into people at retail stores who just really don't want to be there and I (You) get treated with a lack of respect as a customer and we end up frustrated. Your situation was just one of those deals where no matter what happened they could not get it right, I have experieced similar transactions from other stores. I really think our colleges should put more emphasis on "Customer Service" as part of the curriculum for Business students. We really do need to get back to making the customer feeing fullu satisfied.

• Posted around Noon Friday November 23, 2007

113. Question for everyone

I heard from a friend of mine that something, and wanted to know if it was true and if so, if anyone has any further info about HHGregg. Apparently, on the bar code stickers on the shelving for the products for sale at HHGregg, there is some sort of a large bar code. Inside this bar code somewhere, there is actually a hidden price that is lower than the product is listed for sale at. This price is supposedly the lowest amount that a salesperson is allowed to sell a product for. Has anyone else heard that, if so, do you know how to find this price on the bar code?

Thanks,

• Posted in the evening Tuesday December 04, 2007

115. Scott

I have had bad luck with hhgregg too. I'm home on my 3rd day in a row waiting for someone to come & look at my 7mo old washer that don't work. Not only have they not showed up they dont call!!! I bought a so called EXTENDED SERVICE PROTECTION PLAN which is threw GE. The first company GE sent out, A&E Factory Service will not work on my washer, which is a BOSH. You would think that GE would know that. I called the store mgr & he said they would call have someone get back with me in 24hrs. Well it's been has been 30hrs & no call from hhgregg. The other repair company did call today & said they would be out today. Will they show up ? It has been 12 days since my first call to get my waser fixed. This is not my first bad experience with hhgregg which I will not post now. Is this hhgregg's fault, well i did buy the extended warranty threw them. Will I buy from hhgregg again? You decide.

• Posted early afternoon Wednesday December 19, 2007

116. Delivery problems.

Well someone who posted previously was right! I googled hhgreg and one of the top sites was this one. I couldn't believe how many people had the same experience that my husband and I had. We are in Raleigh NC. HH Greg stores are just starting to open in NC so we figured we would check it out. The stores had only been open for maybe a month. We went in to buy a kegarator on a Thursday. We did get decent customer service when a sales rep came over and told us they would match and reduce a competitors price for us. Then he told us that they didn't have one in the store and that he'll have one brought in the next day. Well we went back the next day and they said they didn't get it in. Well okay, they didn't really have any other explanation than that so it was sketchy. So my husband did complain because we were planning a party for the next day. So then they said they would deliver it for free that Sundaybut we would be the last stop (probably because it was free), which was fine, it was still free. But then they didn't show on Sunday and when we called, they said we weren't on the list. Okay so then they said they'll deliver it on Monday as the last stop at 6pm. Well.....they did call but they didn't get to our house until 9:30pm...on a Monday night. And when they delivered it, it was not in a box!! We took it, it looked okay but we called the store to let them know. They did offer us a $50 gift card for the trouble but we still had to call them back a week later to remind them to send it. I understand it was mainly a delivery problem and they did make good on it, but it was annoying. I don't think I have ever had this much trouble with deliveries.....well maybe the cable company. I just wanted to say to IVAR....I feel your pain and it seems to be a popular problem with HH greg that they should review. I worked in customer service and I know bad customer service is bad for business. If delivery is one of their main problems, I wouldn't think that would be too hard to fix.

• Posted late Afternoon Thursday January 10, 2008

117. Darryl Hurst

I bought a Sony LCD television and a Toshiba HDDVD player in August of last year from HH Gregg in Bloomington, IN, it took several days longer to deliver the items than the salesman said and the delivery people seemed annoyed that they had to hookup everything rather thatn just leave it. I paid $59.95 for that service. Toshiba had a promotion that I was to recieve 5 HDDVD's with purchase. I sent everything in and 5 months later still no DVD's. I tried to return the player since the frebbies were one of the reasons I bought it. The Manager, smirking all the while, informed me there was No way he was going to give me a refund it was too long since I purchased it AND that it was Toshiba's problem, not his.

What a scam, your promised gifts and by the time you realize your not going to get them, it's too late for a refund!

Of course I'll never buy anything there again and I'm sure when discussing electronics with friends, I'll bring it up, just as I'm sure they don't really care if I'm a satisfied customer or not.

• Posted early afternoon Sunday January 13, 2008

118. bernice

I can believe all the horror stories about HHGregg. Getting ripped off once by that store was all I needed. Whenever I see their ad stuck in my newspaper I just toss it in the trash . I found that Best Buy has the same price online as in the store. I found the washer I wanted online and I just went in Best Buy and saw the washer and paid for delivery and they brought it in and hooked it up and took my old one off. That was the easiest appliance purchase I ever made. THIS is how things are supposed to work?

• Posted around Noon Monday January 14, 2008

119. GREAT

OFTEN CUSTOMERS CALLT HE STORE YELLING THAT THIS HAPPENED OR THAT HAPPENED AND AS ALWAYS THEY GET WHAT THEY WANT ON THE NEW YEAR DAY HANG OVER NO STORE I MEAN NO STORE GETS A TRUCK YOU SHOULD HAVE ASKED THAT QUESTION TO YOUR SALESPERSON .. WHEN SOMETHING BREAKS AND YOU PEOPLE CALL THE STORE FIRST AND WHEN YOU DONT GET THE ANSWER YOU WANT YOU CUSS OUT THE FIRST PERSON THAT ANSWERS THE PHONE . ALL STORES HAVE PROCUDERS THEY HAVE TO FOLLOW . WHEN WE TELL YOU WE ARE RESCHEDULING THERE IS A GOOD REASON FOR THAT. WE DONT DO IT JUST TO MAKE YOU ANGRY. ALOT OF STORES DO WHAT EVER IT TAKES TO MAKE PEOPLE LIKE YOU HAPPY . THEN THE FIST THING YOU ALWAYS SAY ILL NEVER GO BACK TO THAT STORE AGAIN WHAT IF SEARS OR BEST BUY DID THE SAME TO YOU ? THEN THERE IS I AM GOIN TO CALL MY ATTY. OR THE STATE GENERAL, THE BBB OR SOME OTHER GOVERMENT OFFICAL TO GET YOUR WAY .PUT YOURSELF IN HHGREGG'S SHOES IF I CAME TO YOUR STORE TO BUY AN ITEM AND FOR WHATEVER REASON IT DIDNT COME IN BECAUSE IT EITHER WAS OUT OF STOCK OR ONE OF YOUR SALESPEOPLE SCREWED UP WHAT WOULD YOU DO FOR ME. OR YOU MIGHT HAVE TO GIVE ME THE NEXT MODEL UP. WOULD YOU DO THAT FOR EVERY CUSTOMER ? PROBLEY NOT FURTHER MORE FOR THE GUY WITH THE BROKEN CAMERA IT TAKES TIME TO GET THE PART IN OR WHAT EVER IS WRONG WITH IT . WITH YOUR CORP. COMPLANIT YOU PROBLEY CALLED CUSSING AND YELLING AT THEM AND THEN STRECHED YOUR TRUTH AND THEY DID PROBLEY TO HELP YOU BUT YOU DIDNT WANT TO HEAR WHAT THEY WERE TELLING YOU!! AS FOR THE BEST BUY MANAGER BEST BUY SCREWED ME OUT OF MY DVD PLAYER SO I WOULDNT BE BOASTING ABOUT SOME ANGRY PEOPLE BASHING HHGREGG !! I HEAR ALOT OF COMPLAINTS ABOUT BEST BUY AND THEIR WONDERING ASSOCIATES WHO DO NOTHING BUT TALK TO EACH OTHER!! I WAS IN A STORE WHERE THEY INGORED ME SO I WALKED OUT AND WENT AND SPENT MY MONEY ELSE WHERE!! SO TO CONCLUDE HHGREGG DOSE EVERYTHING TO MAKE IT RIGHT AND IF THE CUSTOMER DOSENT GET THEIR WAY THEY POST IT ON THE WEB AND CALL EVERY ATTY BBB OR GOVERMENT OFFICE TO GET THEIR WAY .. ITS SAD PEOPLE ACT LIKE 5YR CHILDERN WHEN THEY DONT GET THEIR WAY...

• Posted just past midnight Thursday January 24, 2008

120. hhgregg is just a company

I wonder how many thousands and thousands of satisfied customers they have? When you scale to a HUGE business like hhgregg there are always going to be some percentage of bad experiences.

Vic

• Posted just past midnight Tuesday January 29, 2008

122. Diana Baron

I have found this website very interesting. My experience with HHGREG has not been a positive one. We went to them to purchase a stove, refridgerator and a plasma TV. My son just bought a house and is furnishing it. HHGREG advertised 12 months no interest on several brands of appliances. I decided to replace my old fridge while we were there and picked out an Amana side by side. The salesman was overjoyed until he looked at the sticker inside the fridge. His face fell and he looked very sad as he said..."I'm sorry... this one does not qualify for the no interest promotion." We pointed out the sign inside the fridge that said in large orange splash print "12 MONTHS NO INTERST"

Our friendly salesman said it was a mistake. My response was a very polite "I don't want the fridge, then" The salesman started frantically coming up with other deals, he could get me a better fridge for the same price, he could talk to his boss tomorrow, etc, etc.... I don't want you to think that I was upset with the salesman. He was just doing his job and trying to make a buck. But I am skeptical about buying anything from large outlet stores that try to sell me extended warranties for everthing from a fridge to a $15 CD player. My son did buy his stove there, but the ssalesman did talk him into picking up the stove himself, as their delivery service is somewhat sketchy.... I am not upset about the fridge as I did not really need a new one yet. I just wanted to yak about my shopping experience with HHGREGG!

• Posted late morning Thursday January 31, 2008

123. JK Hood

Bascially the same thing happened to us when we purchase a washer, dryer, and refrigerator from HHGregg. The delivery was cancelled due to one of the guys delivering getting sick. The next day we should have been first delivery but it was going to be after 2:00 pm and we were going out of town. So we cancelled the order.

Six months later we went back and purchased a washer, dryer, and refrigerator from HHGregg. Now we are having a hard time getting the $39.99 delivery rebate. Its been close to a year now. I called in November (07) and told we didn't send in the receipt. I was told it would be sent in 12 weeks. Called today (2/12/08) and they said they did not have all the information (same as last time) but I should have my check in 12 weeks. Seems like they want me to forget the $39.99.

• Posted late morning Wednesday February 13, 2008

124. kelley

As an empolyee of hhgregg, I have to say this is all true. We are told to do and say whatever it takes to make a sale! We are pushed to sell these warrinties or we get canned.

• Posted around Noon Saturday March 08, 2008

125. Laurel

We're experiencing a similar level of non-service. Our landlord bought a HHGregg Whirlpool refrigerator. 1st attempt: they managed to break the water line to the ice maker, flooding the apartment. Second attemp: they brought the wrong refrigerator. Third attemp: Now, the refrigerator is installed, but the door will not close properly, and so the food does not stay cool enough. We called Saturday, and were told someone would call today between 6:30 am and 8:30 am, that we would be given a 3hour window, and someone would call 40 minutes in advance. At 11:30 am, with still no call, we called HHGregg. No record of any service request. So, for a new refrigerator that was supposed to be installed Wednesday, it is now Sunday, and sill no resolution.

• Posted around Noon Sunday March 09, 2008

126. Belinda

Big companies like HH Gregg think that complaints from the general public won't hurt them as long as they buy them off with rebates and low prices. Wrong. They also underestimate the power of the individual. I check with other people before I buy things. When I hear stories like this, I won't buy from that store.

About 20 years ago (or more), Sears refused any kind of payment except cash and thier own personal credit card. I told them they lost me as a customer because of their ridiculous policy. Well, I've never bought another thing from them since. I won't even step foot in the store. How much money do you think it cost them in the long run to lose a customer's business for that long? As individuals, we CAN make a difference.

I don't bother screaming and yelling when I'm not happy with a store, although I will file complaints if it's bad enough. I simply tell them they've lost a customer and stick to it. When enough people do this, it most definitely hurts their bottom line.

• Posted around Noon Monday March 31, 2008

127. Jerry M. Warren

[Summary of Refrigerator purchase from hh Gregg]

Purchased on Feb. 2, 2008

Delivery # 0120010695

Invoice # Co990116641

Order # C102002478

Delivered on March 15, 2008 at 5:30 PM and completed at 5:45 PM. (This person wanted me to take a survey and rate him a “5”, let’s just call it a “0”)

After the delivery man left we noticed a number of problems with the refrigerator.

1: There were some bad scratches on the front of the stainless steel door which will not come off.

2: The freezer side door was adjusted so high that it is rubbing the top and has caused a deep groove in the top where the door closes.

3: The right door was adjusted so low that there was approximately 1” gap at the top.

4: The whole refrigerator was unlevel so as you look at the top under the cabinets there was an inch or more difference from left to right.

(Our attempts to resolve the problems)

The next day after delivery we attempted to contact someone for service. I called the store and they gave me a number to call for service as they couldn’t help me locally. I called the number numerous times and after going through all the options each time I finally reached someone. This person I talked to was in another state and said she would have to refer it to a local service group. I waited a couple more days to receive a call and again started calling to get service and to express my dissatisfaction. I finally talked to a supervisor and requested a new refrigerator. This supervisor then informed me I couldn’t get the same refrigerator as it has been discontinued. (This was quite frustrating since I thought we were getting the most modern refrigerator on the market) However, she did tell me I would get a $300.00 rebate for the scratches, and would receive a call from someone to come by and adjust the unit and its doors. I told her I wasn’t interested in the $300.00 I just wanted what I paid for and adjusted and working properly. Yet, after discussing this with her I was led to believe I basically had no choice since I couldn’t get the same refrigerator. A couple of days later after more calls to get service, someone called and said they were coming by. The man who came was a delivery man who was on his way back to Raleigh and was told to stop by to see if he could do something. After attempts were made to adjust the doors, he said he would have to send a service technician, as he wasn’t qualified to do the adjustment. Someone called and said someone would call Monday to make an appointment and we still haven’t heard from anyone as of Thursday afternoon. Needless to say the refrigerator is still out of adjustment and still has the scratches.

At this point I do not want the $300.00 rebate. What I want it is some CUSTOMER SATISFACTION of which seems to be an elusive dream anymore. The only thing now that will satisfy me is to replace it with the newer model that replaces this discontinued model.

A very dissatisfied customer. (By the way I also purchased a LCD TV,SONY,40”,FLAT SCREEN TV. $1,666.82 on the same day I purchased the refrigerator, which was $2,283.54, all of which I paid cash.)

Jerry M. Warren

Fayetteville, NC

I would strongly advise people not to buy anything from hh gregg!!!!!!!!!!!!!!!!!!

• Posted late morning Thursday April 03, 2008

128. e

I will never shop at this store again.

A few weeks ago I was unsulted by one of the sales staff when I went in to purchase a digital camera at HHgregg. First off, it was a Sunday. The first day of their new sale for the week and the display version of the camera I was looking for wasn't even charged up. The sales rep nor the manager seemed to really care as they were reluctanct to open a new one for me to test out because as they put it "if I didn't buy it, then they would have to sell it to someone else at a discount because the box was open." It's not my fault that they didn't think ahead to have the display version charged up, especially on the first day it was featured in their sales circular.

Finally, after spending more time than I should have convincing the manager that I wasn't interested in any other models and needed to test the camera I was interested in before I purchased it, he opened a new one. As I took about five minutes to test the camera and look through the menu options (just as any other prudent shopper would do) the sales rep told me I was "taking it too seriously and that it was only $200." I was so insulted and taken aback. I left the camera there and told him he could keep it.

$2, $200, or $2000 it's my hard earned money and if I wanted to spend all day testing the camera, that should have been my choice as a customer in that store. Not to mention that I am an HHgregg account holder and had a store credit that I had to use in the store. I'd had purchased a large sceen TV and washer and dryer in that same store before and had every intention to purchase the camera that day before I was treated so poorly. I wrote a letter and sent it to corporate and still haven't heard back from anyone. I guess HHgregg does not care about customer service! If you like to be insulted and treatly poorly HHgregg is your place!

• Posted late morning Sunday May 18, 2008

129. Beverly

If it makes you feel any better, we were 12 miles out of the delivery/service area. We found this out AFTER paying for our 52" television. So we had to go get a truck and pick it up at the store....oh nope, not at the store like they told us, we had to go to the Warehouse- - - all the way ACROSS TOWN in Nashville. Well we finally got it home and then about 3 months later a board went out. We called them to repair it- - as they promised, but nope...we were out of their service area also! We had to pay Sears over $600 to get the television fixed! DONT BUY FROM HHGREGG IF YOU LIVE OUT OF THEIR DELIVERY AND SERVICE AREA! Even when they promise to fix things free of charge within a certain amount of time they won't! (If you find yourself out of their service area). They always tell you that you are in the service area, and if they do....get it in writing. Also somethign similar happend to us with our new refrigerator. We got it home (in between the 3 months that our TV went out) and one of the fans didn't work in the freezer. That cost us $125 with Sears ON A NEW REFRIGERATOR!!!! Talk about pissed!

• Posted around Noon Tuesday May 20, 2008

130. Wins Lion

Oh! Perfect job!

Very good and actual post.

I add your interesting blog in my iGoogle page!

• Posted afternoon Tuesday June 03, 2008

131. Josh Eastgate Employee

Wow after reading all these my head hurts! To all the happy customers we thank you and to all the others please do us a favor and buy all your stuff online. Because all the things that are listed here happen to EVERY COMPANY out there I don’t care what kind of business out there I don’t care what line of work you in if you have a large customer base as HHGregg does there will be some issues no matter what in some form or fashion. But what everyone seems to be missing here is that if there is a problem 9 times of 10 we go above and beyond to make it right. I’ve seen customers get more stuff for free just to make them happy then any other company I’ve ever worked for just to keep you as a customer. So next time you want to buy anything go look online at a picture read some info you don’t understand because it’s not what you do for a living and buy it! When you have a problem which most of the time you will or you can’t figure out how to hook it up have fun because you’re on your own. To the people with the service issues HHGregg does NOT service your stuff the approved MANUFACTURES pick them not us. Warranty issues we changed companies do to the number of complains we were getting about GE here we are Again trying to make things better for the customers. IVAR piss off people like you make me sick! By the way I work at the Eastgate store and would be more then happy helping anyone have a great experience with HHGregg.

• Posted just past midnight Monday June 09, 2008

133. You're Fired!

The bottom line is you are paying for a product and when a corporation makes a mistake, I do not bargain. I fire them! I have been known to pay more money for a product after firing another corporation that was selling the products at a much less cost. I am willing to give money away to those that treat me good and provide good quality assurance. It's simple. If they cannot be good to their word, they should be fired!

• Posted around Noon Saturday June 14, 2008

134. Phillip Smith

I have bought several items from HH Gregg and the price is well below any other place I've shopped. Very good service. Lot better then sears!

Best prices. I had a lot worse deal happen with sears but still use then when I have too.

I work with a lot of people I would hate to depend on for service people. It happens but at least HH Gregg will try and make it right.

• Posted late morning Friday July 25, 2008

136. Chuck Norris

So let's see...this site has been in existence since Jan 2006. It's now August in 2008. In the 20 months of this "blogs" existence, there have been 135 responses. Out of those 135, approximately 1/3rd is the site owner responding to a post, a satisfied customer, or some random comment without complaint. So you end up with about 100 unsatisfied customers. In general, only about 10% of the unsatisfied customers will post on a site like this, so let's say 1000 unsatisfied customers in 20 months.

A company as large as HH Gregg will easily have over 100,000 customers in a year. Based on the numbers above, you're looking at approximately 1% of their customers being unsatisfied and ONLY 1/10th of a percent of their customers so unsatisfied that they feel the need to post on the internet.

But wait, you say HH Gregg let you haggle the initial price? They gave you your delivery fee back? They gave you money off of a damage product and even offered to exchange it for a new one?

Every company has these kinds of issues and yes, that's no excuse. The customer wants things done right the first time. But sadly, there is no company in the world which is ran by Jesus Christ, and as such no company in the world is going to be perfect. Understand that less than 1% of customers are unsatisfied. You had a bad experience, that's upsetting, but it happens...and it happens with every company. To expect flawless service is simply setting your self up for failure. We all err, we are human, all anyone can do when the ball is dropped is pick it up and try to make the best of a bad situation.

• Posted around Noon Saturday August 09, 2008

138. HatesgreggsinIndy

Our builder here in Indy told us he uses HH Gregg for the appliances in his homes. What a mistake.

The builder must get a big kickback because there is no other good reason to go there.

The salespeople were not well educated on the products, their prices were as high or higher than other places we checked like Best Buy and Sears. The Sears guy actually helped us the most to understand the products, but we had to buy from Greggs.

Greggs ended up missing our closing due to the fact they lost our order over the 60 days. We had to threaten to back out of the deal until the builder let us cancel the order with Gregg.

We ended up going back to Sears because we felt a little guilty about them doing all of the educating and not getting the deal. Sears delivered it all the next day and could not have been nicer. Good news is that the builder says he is going to drop Greggs as his supplier in September.

• Posted late morning Monday September 01, 2008

139. MaverickKK

Yahooooo

• Posted late Afternoon Friday September 19, 2008

140. jeff

Ya know. Some of you people that complain all the damn time are the people that should not be getting deals on stuff, you should all pay one hundred dollars above sticker just for being asses. The retards that say hhgregg is too high priced are the people that are too lazy to check other places first, when i bought my tv the gentalman pulled up other retailers prices right infrount of me. Then after the purchase i did go elsewhere to make sure and everything was like he said. Now some salesman sometimes are there to get your every dollar but every place of work will have a ass or two, hhgregg is one of the fastest growing electronic and appliance stores in the country. Just because you have one bad experience reguardless of how bad that one is, you shouldnt boycot the place. That is stupid, i have had many things go wrong with my orders from jcpennys and i still go there and drop all sorts of money every year and eight out of ten times everything is smooth and calm. You people just need to find something else better to do other than sit on a computer and bitch...

• Posted in the evening Wednesday September 24, 2008

141. Nick

I have read all of the posts on this message board and I am appalled. I am a manager at one of the largest HHGregg stores in the company. I can definately understand and appreciate all of the comments made here. I am hoping to address some of them. Ivar, you are quite right to be upset at the way the delivery for your product was delivered. I know I would be. And from the other posts I was very sorry to read that so many people had a bad experience with HHGregg. I know as a training Ops Manager that there are problems that could have been avoided by some one "owning the issue". I take great steps to help the customers that come to me with a problem. Can I fix them all, no. And there have been times that I have failed to call a customer back and as a result, I have lost that customer. But, I have also gained customers for life because of the customer service I give. Unfortunately, not ever one does that. HHGregg is very committed to customer service. I have, on more then one occasion, given products at cost or even at a loss to help a customer with service or delivery issues. And I do it with an apology. So on behalf of the company, I apologize for your bad experiences.

To some of the employees that have posted replies on here. I am so glad that you do not work for me, I would have fired you a long time ago. To those that have sounded like you have given good service, good job. And the only time that you will see me get upset on this post is with Kelley. "As an empolyee of hhgregg, I have to say this is all true. We are told to do and say whatever it takes to make a sale! We are pushed to sell these warrinties or we get canned." This is Kelley's exact quote. The ESP plans are a part of a sales associates position. Yes, you can get fired for not selling them because that is part of your job. As far as she "was told to do and say whatever it takes to make a sale" it sounds like she took that too far. Every employee knows that if they are caught knowingly misleading a customer then they will be fired. Kelley, if you say or do whatever it takes to get the sale, then I suspect that you might be better off in a different occupation.

I have read that HHGregg is owned by private investors. That is wrong. Jerry Throgmartin still maintains the majority of shares since the company went public last year. All of the sales staff is still on commision, and our service work is done by third party companies. That does not absolve us from helping the customer. Regardless if it is only making the phone call ourselves for service, to calling corporate to help get faulty product replaced, every employee should help with these issues to get a resolution that is satisfactory for the customer. That is the goal that I have for the store that I am in. But, please understand, some issues will take longer then others to fix. We do not have control of the availability of parts from the service companies, and we are usually not in the loop with what is going on with the products that are at service. When we tell a customer about the length of time it will take to get service out to their home or how long it will take to get it back to the store, it is because that is what we are told from the service dept.

I have seen posts that claim other retailers can get their product back to them faster from service. I believe that that claim is false. I am not calling anyone a liar, but, the service companies that we use are the same ones that Best Buy, Circuit City, Sears, etc. use. It depends on the type of problem that the product has.

I did read one post that from an employee of Best Buy saying that they love HHGregg because of the amount of business that we send them. In response, "We Love You Guys Too!" for the exact same reason.

As to the person who thinks that HHGregg only sells discontinued product, in the short time that I have been with the company, I have seen three different replacement models on the same brand of T.V. And for the person who posted that they had to come in and pick out new appliances because theirs were discontinued. A company is going to get new models in when the manufactor replaces the models that they make. There is nothing that can be done about that. Generally, the models that are the replacements have better features and cost about the same as the older model.

I like to read these posts for two reasons. 1. I can look and know where I need to better myself for the company. 2. I can laugh at some of the reactions to this.

I can say this because I have had customers come in with issues and speak to me respectfully and I have customers who have come in and called me every name in the book. I provide the same type of customer service to both types.

I am not naive enough to think that I can handle every issue. There are some customers that are just not going to be happy. I would love to have these customers come in so I can make sure that they get the best service.

I am sure that I will get a few responses on this and if anyone has questions please let me know on this board. Or if you are in the south side of Indianapolis come into the store and I can try to help with issues, within reason.

• Posted late Afternoon Wednesday October 29, 2008

142. Patti

I will NEVER shop at HH Gregg again! During their grand opening in Jacksonville at their Avenues store we purchased a new whirlpool Dishwasher. It was right before thanksgiving so we didn't have it installed until after the holidays and the DW has not worked! It runs nonstop for hours and never finished the wash cycle. When we discovered it wasn't working after Thanksgiving we called HH Gregg and the rude receptionist there were told basically to call the manufacturer. I asked to talk to a manager since the purchase was only 2 weeks earlier. I got the office manager who was polite but told me the same story...call manufacturer since we didnt pruchase the extended service it was pretty much tough luck. I wonder why they just don't offer good service and up the price by the 20 or 30 something bucks??? Anyway I had to call the manufacturer and after being on hold forever got an appointment for someone to come look at it in two weeks. I will never ever shop at this store again...besides it was their grand opening and they were bragging about low prices. We went to Best Buy a week later and the same model was $25 cheaper...some big grand opening sale huh? Warning do not go to this store...stick to Sears or Best Buy...this one won't be around long.

• Posted around Noon Wednesday December 10, 2008

143. Gensi

I can understand your pain - I too had gone to HH Greg and for what a stove - in what - Black and stainless.

After comparing prices, found that they had a better deal on a black and stainless five burner and we purchased it.

We were told that they are being backordered and this was on Black Friday - it is now 12 days to Christmas and after being told that we would get it in one week - we still have no stove - five children (teenage boys) and we are microwaving or eating out.

So, Frustration, irritated and pissed are jut to name a few of what we are feeling. Calling the store and management has not resolved our problem and once we get the stove probably by New Year's or Easter we will never, ever, ever, ever, ever, go back to HH Gregg

• Posted late morning Thursday December 11, 2008

144. K. Dittman

I fully understand the frustration. I have been trying to get a television reepair and have taken off work on for different days for the repair and I still set with no televison. This has been going on for 6 weeks already and now it will be another 3 weeks before they come back because they only come to this area ( a contracted repair compmy that is 60+ miles from us and we were not informed of this until we needed service) on Thursdays and since the next 2 Thursdays are a Holiday that means another 3 weeks if even then. This really makes you want to shop at Walmart for a television! They at least replace items.

• Posted in the evening Thursday December 18, 2008

145. Joanne

I have had a problem recently with a rebate from HH Gregg. You cannot get a live person on the phone and they ignore my emails. I mailed in my $30 rebate and the wrong rebate form had been attached to the product and they will not process it. It is a scam and there are few remedies at your disposal other than the recorded messages and emails that you cannot respond to.

• Posted around Noon Thursday January 08, 2009

146. Wesley

I read all I could on this "black stove" issue. You are much more patient than I, I can tell you that. I have NEVER asked a retailer for, something for nothing. If a store has wares I want or need I don't mind paying for them. That's why they are there. If I purchase a "new working" stove, I WANT a NEW WORKING stove period. How hard is that to understand? Retailers, STOP screwing with the customers!!! Honer what you sell. You sure have no problem taking our money. I personally do not put up with going back and forth trying to get them to be honest. I purchased a front load washer 3-08 from a major retailer and took it home with me. Hooked it up exactly according to the instructions. Second week in using it, It quit. Called the retailer that day.

They told me it would be three weeks before it could be fixed. I unhooked it sat it outside and haggled about thirty minutes on the phone.

I had a new washer two hours later. It is a crying shame when a customer has to raise hell just to simply get what they pay for. I am sorry for your experience with the stove. Some of the readers replying seemed somewhat amused and poked fun at your story. I still fail to see the humor in it. All the average person wants is to simply get what they pay for.

• Posted before Midnight Wednesday January 21, 2009

147. Wesley

I read all I could on this "black stove" issue. You are much more patient than I, I can tell you that. I have NEVER asked a retailer for, something for nothing. If a store has wares I want or need I don't mind paying for them. That's why they are there. If I purchase a "new working" stove, I WANT a NEW WORKING stove period. How hard is that to understand? Retailers, STOP screwing with the customers!!! Honer what you sell. You sure have no problem taking our money. I personally do not put up with going back and forth trying to get them to be honest. I purchased a front load washer 3-08 from a major retailer and took it home with me. Hooked it up exactly according to the instructions. Second week in using it, It quit. Called the retailer that day.

They told me it would be three weeks before it could be fixed. I unhooked it sat it outside and haggled about thirty minutes on the phone.

I had a new washer two hours later. It is a crying shame when a customer has to raise hell just to simply get what they pay for. I am sorry for your experience with the stove. Some of the readers replying seemed somewhat amused and poked fun at your story. I still fail to see the humor in it. All the average person wants is to simply get what they pay for.

• Posted just past midnight Thursday January 22, 2009

148. Terry Geesner

Itsounds like all the store are the same. I purchased a Samsung TV from Best Buy along with a 4 year Service Agreement. My TV went out Jan. 11th & still have been unable to get them to fix it. Hoving scheduled service calls 4 times, twice cancelled by Geek Squad & twice a service tech showed up with wrong parts. Feb. 28th appt. cancelled & Geek Squad said they can not send sombody out until March 14th. That will make it 9 weeks I've been trying to get them to fix my TV. They've got my money and don't care. I will never shop Best Buy or recommend the Geek Squad to anyone.

• Posted around Noon Saturday February 28, 2009

149. Tony B

I bought a 65" TV from H.H.Greg, also two Refrigerators at two different times and always was delivered on time and they all work as they should. Now aren't I the lucky dog!!!

• Posted afternoon Saturday March 14, 2009

150. Michell Snow

soyh37da2zpkepfs

• Posted in the evening Thursday April 30, 2009

151. anne rountree

My experience with HH Gregg is SOOO much like this article it is hard to believe I didn't write it myself. I was offered $70 for compensation but never got it, even after several attempts. By the way, I didn't ask for any money or credit, they offered it. To make matters even worse, they sold us the top of the line LG refrigerator that needs a retrofit done to bring it up to code, but they didn't tell me that and when I contacted them about it they left it in my lap to fix. What a horrible company. Te people who work there can't be any better to work for a company with such bad ethics.

• Posted around Noon Sunday June 07, 2009

152. doves1959

I will NEVER buy from HH GREGG again. they just totally screwed me and now Customer Service is a joke.

• Posted early afternoon Sunday June 21, 2009

153. MARK FIELDS

i am a former employee,i delivered from 2000 till 2008 in columbus ohio.

this happens every day,some of the customers are after a freebie.but i can tell u from experience this couple was,not and in my opinion they should have and could have gotten more. i would have gotten them gift cards to prove to them that it mattered to me if they was a repeat customer or not,laddies and gentlemen you have to care first and formost,it all starts with careing and i did and always made the customer feel that.

i did this for 21 yrs. also at sears for 14 yrs. what people dont seem to understand is when you are a big company it allows more room for mistakes,its how you take care of the custermer when and in a timley manner if a mistake is made. i have worked with several people that would make it even worse when we arrived at the customers home because they would say things like its not my fault IM not going to take any crap from any one you know things like that. i was very good at defuseing things like this because i would take the crap from the customer and let them get it off there chest,and then i would tell them how sorry i was for all the bad experiences they had up to this point and hope that they would give us another chance and then i would call in and get them a gift card that would have to be used in the hh gregg stores.

that would ultimatley get them back in the store shoping again and they would see that the last delivery driver really cared and would tend to forget the bad experience.a delivery man can cause you to never shop again at a store or he can get a customer for life with his charm and understanding and most inportant make a friend,i was so good at this because i understood what the customer had been going thru and most inportant I CARED!! after saying all of this they laid me off on 6/13/2008 they now contract my job out i am looking for work and cant wait to get in a situation like this so i can chage the customers mind about there experience and really show them that there is people that care and will ultimatley go thru any thing to keep them as a future customer.

in todays economy you better have good delivery men,am i perfect no. to many people reading this they may think IM yanking my own chain,trust me that is not the case i just care about finding a solution that is right for the customer,when this couple needs a washer/dryer refrigerator/tv etc. you want them to come back to you.

i thought that people would like to hear from some one who is been on the other side.

thank you sincerly mark fields

• Posted around Noon Monday June 29, 2009

154. teefrefriving

Hi, I used to use only

google

• Posted late morning Friday July 10, 2009

155. hhgregg employee

as an employee i am gonna help a little bit first we don't have our own delivery service we are with spirit delivery, secondly when they say free delivery it is off the salesman commission and also don't let the salesman control the situation ok yes he said u could have the tdeliverd in the evening , that guy sucked. next time check with the manager. it

s the safest move.

• Posted just past midnight Tuesday July 14, 2009

156. Forexapano

I love your blog, would you want to link exchange?

• Posted late morning Saturday July 25, 2009

157. Matthew

Ivar,

just wanted to take the time to comment, i just sat here out of shear boredom and read this whole blog lol. Although i have nothing directly to share about "the gregg" i just wanted to say good on you for keeping your cool with some of these eggheaded comments.

• Posted early morning Tuesday August 25, 2009

158. goose

After skimming through this.......really? Some people have no patience or even competence. For those of you who don't understand maybe I can help.

So you had a product that went out.....what do you do?.....well who built the product? Frigidaire, Toshiba, ect... that is why THEY COME WITH A MANUFACTURER WARRANTY, you deal with the manufacturer, HH GREGG did not make the product. Now after that MFG warranty period, if you have an extended warranty, then HH GREGG should take ownership. Things take time to fix, so you should listen and be understanding. If a part is not available, do they blow some candles and make one appear. Its not the retailers fault. Well you get my point. Look I am in business and in following the growth of this company.... I have found they have to be doing something better than every other competitor that they are up against or they would not be the fastest growing appliance and electrnics chain.

If any of these issues were to happen at any other place (Best Buy, Electronic Express, Brandsmart, Fryes, Sears, Cons...you name it) you will never end up with as good as a resolve as HH GREGG offers.

For those of you who boughht from the store( which I have) the in store experience is far beyond anything you will get anywhere else.

Did Ali get to be the champ without ever losing? NO!!!!

• Posted just past midnight Wednesday November 11, 2009

159. Dan

People love to complain and want the company to pay when the company makes a mistake. And I do not have not problem with that. However, many times, the customer makes a mistake. They come in with measurements that are not correct, and the product doesn't fit in where it needs to fit. They buy a $80 home theater system and expect it to sound like a movie theater or a $50 touch screen and expect it to work as well as an Ipod touch. Or they just decide that they don't like something that they purchased and then they still want the the company to pay the price and accept the merchandise back as a return. Mistakes happen and the company pays for it. But sometimes the customer needs to take some responsibility.

I also realize that this complaint is four years old. Interesting to me that HHGregg has grown by leaps and bounds during that time and in the worst economic time since the great depression. My guess is that stories like this are not that common with that company.

• Posted late Afternoon Thursday March 04, 2010

160. LeAnne Fryman

I purchased a stove and microwave vent-a-hood from H.H. Gregg in January on a Sat. and set up delivery for the following Sat. The next morning - a Sunday - we get the call at 7 a.m.. I had 45 min. to clear cabinets and other major preparations for the installation. Last Sat., I purchased a refrigerator and arranged to have it delivered the following Saturday. I canceled a business mtg. in the morning and when we didn't hear anything by 10:00, we gave up our basketball tickets for the big game. At 11 we called them and learned that our fridge was back-ordered and wouldn't be coming until Wed. Apparently, someone was supposed to call and let us know. It is now 10:45 on Wed., and after I hadn't hear by 10:00, I called them and learned that the truck was sitting in my driveway - which is great since I am at work and needed 45 min. notice to get home. They claimed they didn't have my cell number, but the manager just called me on my cell Mon. I will never buy so much as an extension cord from this place again. Their prices are good, but the serious breakdown in their delivery department is just too much to deal with!

• Posted around Noon Wednesday March 10, 2010

161. Mike

Wife special ordered downdraft hood from Lakeland, Fl store on March 30, 2010. Promised delivery date of April 6, 2010. Invoice says "no refunds on special orders". As of April 17th still no hood and corporate has now informed me that it may be another 6-8 weeks. Yesterday I requested refund ( I paid by check, as they wouldn't accept credit card). So far no answer from corporate. I can buy on line from Amazon, almost same price with free shipping and delivery next Friday.

One of these days I will learn to research companies before I buy instead of after. By the way I am doing a kitchen remodel and have to have the hood before I can order the countertop.

• Posted late morning Saturday April 17, 2010

162. Mike

RE: Post 165 Finaly received the downdraft hood today. It was the correct one and in good condition.

• Posted late Afternoon Monday April 19, 2010

163. sherry

[b]HHGREGG IS JUST A SCREW UP STORE, be it delivery or the store itself, they just want a sale and really don't care about customer service at all. Thank God my poor parents finally got their fridge after a week of hell with HHGREGG. This family will never ever purchase anything their again.

• Posted afternoon Saturday August 14, 2010

164. Thomas Higgins

I ordered a refrigerator from H.H. Gregg on Friday August 13, 2010. I was promised delivery the following day. Received a call early Friday am saying delivery would be between 3:30 & 6:30. Around 5:30 they called to say delivery would be around 8:00 pm and asked did I still want the refrigerator. I said yes and received an approximate 9:00 pm delivery time. I called them, the delivery man, a few minutes after 9:00. He said he was still in NJ, I live in PA, did I still want the refrigerator? At 10 pm the delivery truck arrived with the wrong refrigerator.

Sunday Auguust 15 I receive a call saying we are scheduled for delivery between 3:00 pm and 6 pm. I call back leave a message that I have to leave my home at 5 pm. At 12:45 pm the delivery man calls to say he just got my call and I am scheduled for the last delivery of the day. I said since you have missed your delivery time totally and then delivered the wrong product you would think I would have been first on the schedule. The driver said he couldn't because he had already talked to everyone else - I bit my tongue. He said he would try to make the delivery by 5 pm but did I need exactly 5 pm or would 5:15 pm work? I said I wasn't going to deal in hypotheticals since he couldn't give me a committment for 5 or 5:15.

In the morning I did speak to a Meaghan on the 800 telephone number and Chris at the store I purchased the refrigerator from. Both showed their good customer service training by apologizing but offering no real help.

I am still waiting. Will post the conclusion, when and if it happens.

Based on this experience so far I doubt I will ever consider purchasing an appliance from H. H. Gregg again. The local appliance store that has been in business for a number of years will be my first and probably my best choice.

Tim

• Posted early afternoon Sunday August 15, 2010